Account Director
dexterra
Account Director
truagency· Revenue
About this role
Job Title:- Account Director
Work Type:- Full-Time
Work Mode:- Hybrid
Tru Inc. is hiring an Account Director for an immediate permanent opportunity. Candidates with strong potential but less direct senior-level experience may be considered at the Account Manager level, with scope and compensation aligned accordingly.
Position Overview:-
The Account Director owns the full client lifecycle for a $3M to $5M account portfolio, serving as an executive advisor to clients and a strategic partner to internal teams. This role leads digital growth strategies across CRM, marketing automation, commerce, analytics, and related enterprise platforms.
Location:-
This is a hybrid role with some work-from-home flexibility. Preference will be given to candidates in the Greater Toronto Area, as the role follows a three-day-per-week in-office schedule to support collaboration, workshops, and client engagement. Travel to client and partner offices is required.
Core Responsibilities:-
- Portfolio Management: Own and grow 6-8 high-value client relationships, maintaining a $3M to $5M portfolio benchmark while managing budgets, contracts, invoicing, performance, satisfaction, and escalations.
- Executive Advisory & Alignment: Build trusted relationships with C-suite and executive stakeholders by translating business priorities into actionable digital transformation plans.
- Strategic Lifecycle Planning: Lead Quarterly Business Reviews and develop multi-year marketing and technology roadmaps aligned to measurable client outcomes.
- Cross-Functional Delivery: Partner with engineering, marketing, and delivery teams to define scope, milestones, budgets, and timelines.
- Commercial Growth: Collaborate with Business Development and Client Services leadership to shape proposals, expand accounts, and prioritize profitable growth opportunities.
- Operational Discipline: Maintain CRM accuracy and pipeline health in HubSpot to support transparent reporting, resource forecasting, and account risk management.
Technical Platform Ecosystem:-
The Account Director should bring strong conceptual and architectural awareness of enterprise technology platforms to guide client roadmaps across these areas:
- Enterprise CRM & Automation: Use Salesforce and related platforms to improve lead generation, audience data management, engagement tracking, and pipeline efficiency.
- Digital Experience & Content: Advise on Adobe Experience Cloud and CMS initiatives that create consistent customer experiences across web, mobile, and digital channels.
- Composable Commerce: Guide API-first and headless commerce strategies, including CommerceTools, to support flexible and scalable digital storefronts.
- Data Analytics & Insights: Use analytics platforms, including Google Analytics, to track performance, build reporting models, and recommend data-backed optimizations.
What You’ll Bring:-
- Professional Experience: 5 to 8 years of progressive experience in strategic account management, technology consulting, digital marketing, or enterprise agency environments.
- Technical Fluency: Experience managing enterprise-scale web applications, cloud solutions, systems integrations, or digital platforms.
- Executive Communication: Strong business analysis, storytelling, negotiation, and stakeholder-management skills for senior and C-suite audiences.
- Client Advocacy: Ability to navigate matrixed client organizations and turn ambiguous requirements into structured delivery plans.
- Solution Orientation: A results-driven mindset focused on delivering value, strengthening client relationships, and exceeding expectations.
- Education: Bachelor’s degree preferred in Marketing, Information Technology, Business Administration, or a related field.
Salary Range:- $100,000- $120,000
Working at Tru:-
At Tru, we put people first. We offer competitive salaries, a 100% employer-paid benefits package, and a hybrid work arrangement. Our culture is grounded in courage, entrepreneurship, diversity, and a passion for people, supported by regular team events and live gatherings that build connection beyond day-to-day work.
Our values are:-
- You Talk, We Listen
- Integrity at Our Core
- Quality as Standard
- Delivered On Time
Join Tru and help clients make measurable progress across the digital platforms that power their growth.
Frequently Asked Questions
What is the salary for the Account Director role at truagency?
The listed salary for this Account Director position at truagency is CAD 100K–120K. This is an FULL TIME role.
Where is the Account Director position at truagency located?
This Account Director role at truagency is based in Toronto, CA-ON, Canada. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Account Director role at truagency full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Account Director role in the Revenue department at truagency.
Which team or department does the Account Director at truagency belong to?
This Account Director position is part of the Revenue department at truagency. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Account Director position at truagency?
Click the "Apply Now" button on this page. You will be redirected to truagency's official application portal hosted on keka where you can submit your application directly.
When was the Account Director job at truagency posted?
This Account Director position at truagency was posted on Sep 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Account Director
truagency · 💰 CAD 100K–120K
You'll be redirected to truagency's official application page on keka.