Account Management Coordinator
expeditors
Account Management Coordinator
cadencetravel· BT Sales
About this role
Who We Are: Cadence is a global travel company dedicated to the art of taking care of people — our clients, our employees and our partners alike. We offer curated and customizable solutions for every travel need. We manage business travel, plan and operate meetings and incentive travel programs, create curated personal leisure travel experiences, and power a renowned host agency for a worldwide network of independent travel advisors and independent meeting and event affiliates.
Position Purpose:
Support the Account Management team in delivering an exceptional client experience by providing administrative, project, and operational support. This role is responsible for coordinating client-related tasks, maintaining accurate documentation, and assisting with initiatives that contribute to the success of our clients and internal teams.
Responsibilities:
Support account management with tasks including but not limited to:
- Provide administrative and operational support to the Account Management team on a variety of client initiatives and projects.
- Manage an assigned portfolio of smaller client accounts, serving as the primary point of contact for routine account management needs and client requests.
- Support VIP traveler initiatives and other client-specific programs.
- Assist in planning and coordinating client events.
- Prepare recurring and ad hoc client reports and analyze data as requested.
- Prepare Quarterly Business Review (QBR) presentations and other client meeting materials.
- Assist with hotel sourcing and negotiations.
- Maintain accurate client documentation and standard operating procedures (SOPs).
- Create client communications, presentations, and supporting documentation.
- Respond to client inquiries regarding travel policies, reporting, supplier programs, and service-related issues.
- Provide tactical support in resolving client concerns and service issues, escalating when appropriate.
- Coordinate with agents, leadership, operations, and other internal teams to ensure timely resolution of client requests.
- Communicate with suppliers and vendor partners to support client needs and account initiatives.
- Ensure client records (CRM) and account documentation remain accurate, current, and organized.
- Support additional account management projects and responsibilities as assigned.
Requirements:
- Minimum of 3 years in customer service/hospitality
- Attention to detail + organization
- Excellent written and verbal communication skills with the ability to communicate clearly & concisely
- Strong critical and creative thinking skills
- Ability to respond to changing environment and handle multiple priorities
- In depth knowledge of Microsoft Word, Excel and PowerPoint
- Self-motivated with the ability to work independently and collaboratively
- Desire to grow into account manager role
- Some travel may be required
- Hybrid. San Diego or Southern CA. preferred.
Frequently Asked Questions
Is the salary disclosed for the Account Management Coordinator position at cadencetravel?
The salary for this Account Management Coordinator role at cadencetravel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Account Management Coordinator position at cadencetravel located?
This Account Management Coordinator role at cadencetravel is based in Hybrid, La Jolla, California, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Account Management Coordinator role at cadencetravel full-time or part-time?
This is listed as a Full Time position. It is posted as a Account Management Coordinator role in the BT Sales department at cadencetravel.
Which team or department does the Account Management Coordinator at cadencetravel belong to?
This Account Management Coordinator position is part of the BT Sales department at cadencetravel. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Account Management Coordinator position at cadencetravel?
Click the "Apply Now" button on this page. You will be redirected to cadencetravel's official application portal hosted on bamboohr where you can submit your application directly.
When was the Account Management Coordinator job at cadencetravel posted?
This Account Management Coordinator position at cadencetravel was posted on Jul 27, 2026. Apply as soon as possible — early applications are often reviewed first.
Account Management Coordinator
cadencetravel
You'll be redirected to cadencetravel's official application page on bamboohr.