Account Manager

centuro-global-careers· Customer Success
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🌍 Remote📍 LondonFullTime

About this role

Account Manager

Department: Customer Success
Reports to: Chief Customer Officer

Role Purpose

Maximise customer value by driving engagement, product adoption, retention and commercial growth while acting as the strategic relationship owner following customer onboarding.

Core Responsibilities

  • Develop strategic relationships with customer stakeholders.

  • Create and maintain Account Success Plans.

  • Drive platform adoption and customer value realisation.

  • Identify and close upsell, cross-sell and expansion opportunities.

  • Lead account reviews and executive business reviews.

  • Monitor customer health, risks and opportunities.

  • Support renewals and maximise Net Revenue Retention.

  • Maintain accurate CRM records and account plans.

Key Performance Indicators

  • NRR

  • GRR

  • Customer Retention

  • Expansion Revenue

  • Platform Adoption

  • CSAT & NPS

  • Customer Health

  • CRM Accuracy

Skills & Behaviours

  • Customer centric

  • Commercially minded

  • Relationship management

  • Strategic thinking

  • Communication

  • Organisation

  • Accountability

  • Solution focused

Essential Experience

  • Enterprise SaaS Account Management experience.

  • Commercial growth experience.

  • HubSpot or CRM knowledge.

  • Stakeholder management.

  • Knowledge of SaaS adoption metrics.

Preferred Experience

  • Global mobility experience.

  • Enterprise customer portfolio.

What Success Looks Like

  • High retention.

  • Growth in customer revenue.

  • Strong adoption.

  • Excellent customer satisfaction.

  • Accurate account governance.

Frequently Asked Questions

Is the salary disclosed for the Account Manager position at centuro-global-careers?
The salary for this Account Manager role at centuro-global-careers is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Account Manager job at centuro-global-careers remote?
Yes, this Account Manager position at centuro-global-careers is remote, with team members based in London. You can work from home or anywhere in the supported regions.
Is the Account Manager role at centuro-global-careers full-time or part-time?
This is listed as a FullTime position. It is posted as a Account Manager role in the Customer Success department at centuro-global-careers.
Which team or department does the Account Manager at centuro-global-careers belong to?
This Account Manager position is part of the Customer Success department at centuro-global-careers. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Account Manager position at centuro-global-careers?
Click the "Apply Now" button on this page. You will be redirected to centuro-global-careers's official application portal hosted on ashby where you can submit your application directly.
When was the Account Manager job at centuro-global-careers posted?
This Account Manager position at centuro-global-careers was posted on Jul 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Account Manager
centuro-global-careers
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