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Account Manager, EMEA

Customer.io· Customer Support
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🌍 Remote📍 Anywhere in the World📍 RemoteFull Time
Customer SupportFull-Time

About this role

Headquarters: EMEA Remote

About Customer.io

Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

About the role

Hi, I'm Matt Lane, Manager of Account Management at Customer.io, and I'm looking for an Account Manager to join our EMEA team. This is a revenue ownership role — you'll manage a portfolio of mid-market and enterprise accounts, driving renewals, identifying expansion opportunities, and building the kind of relationships that make customers want to grow with us. You'll be part of a tight-knit EMEA team and a key commercial voice for the accounts you own.

This role is open to candidates based in the UK or Ireland only.

What we value

  • Commercial ownership — you treat your book of business like it's yours, because it is
  • Forecasting discipline and data-driven decision-making, not gut feel
  • Multi-threaded relationships — you build trust across the org, not just with one champion
  • Expansion through value, not feature gates or mechanical levers
  • Close partnership with Customer Success — you see CS as a collaborator, not a handoff

What you'll do

  • Own the full commercial strategy for a portfolio of mid-market and enterprise accounts — renewals, expansion, and churn mitigation
  • Drive growth by helping customers adopt Customer.io more strategically, identifying new use cases and articulating ROI clearly
  • Forecast renewal and expansion pipeline accurately with a clear, repeatable methodology
  • Build multi-threaded relationships from day-to-day operators to Directors and VPs, becoming a trusted commercial advisor
  • Partner closely with Customer Success on account health and with Sales on expansion deals
  • Engage Legal and Finance on complex renewals and collaborate cross-functionally to move deals forward

What we're looking for

  • 3+ years in Account Management, Sales, or a related SaaS commercial role with direct ownership of a revenue number (5+ years preferred)
  • Experience managing $5m ARR, predominantly in the MM space
  • Proven ability to grow customer spend outside of overages or true-ups — genuine expansion through adoption and value articulation
  • A forecasting methodology you can walk through clearly — it doesn't need to be a named framework, just logic you own
  • Comfortable pulling usage data, tracking health scores, and building your own dashboards
  • Strong communicator — clear and persuasive with both technical and non-technical stakeholders
  • Based in the UK or Ireland

Compensation & Benefits

We believe in transparency. Starting salary for this role is $80,500 base + $34,500 variable = $115,000 OTE USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

See full benefits here →

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

  1. 30-minute video call with a Recruiter
  2. 45-minute video call with the Hiring Manager
  3. Take-Home Assignment
  4. 1-hour Assignment Review Call with the team

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Join us!

Check out our careers page for more information about why you should come work with us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read — apply now.

 

To apply: https://weworkremotely.com/remote-jobs/customer-io-account-manager-emea

Frequently Asked Questions

Is the salary disclosed for the Account Manager, EMEA position at Customer.io?
The salary for this Account Manager, EMEA role at Customer.io is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Account Manager, EMEA job at Customer.io remote?
Yes, this Account Manager, EMEA position at Customer.io is remote, with team members based in Anywhere in the World, Remote. You can work from home or anywhere in the supported regions.
Is the Account Manager, EMEA role at Customer.io full-time or part-time?
This is listed as a Full Time position. It is posted as a Account Manager, EMEA role in the Customer Support department at Customer.io.
Which team or department does the Account Manager, EMEA at Customer.io belong to?
This Account Manager, EMEA position is part of the Customer Support department at Customer.io. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Account Manager, EMEA position at Customer.io?
Click the "Apply Now" button on this page. You will be redirected to Customer.io's official application portal hosted on weworkremotely where you can submit your application directly.
When was the Account Manager, EMEA job at Customer.io posted?
This Account Manager, EMEA position at Customer.io was posted on Jul 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Account Manager, EMEA
Customer.io
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