OUR WORK MODEL  

Hybrid: This is a hybrid role, requiring you to work from our London office at least 2 days per week, with flexibility to work remotely on other days.  

YOUR ROLE  

As an Account Manager, you will be responsible for growing and retaining a portfolio of Mid-Market customers by managing renewals and identifying expansion opportunities. You will proactively engage with decision-makers, lead commercial negotiations, and maximize revenue from your accounts. In this high-growth, fast-paced environment, you’ll play a key role in scaling our Account Management function and driving long-term customer success.  

YOUR CHALLENGES & OPPORTUNITIES  

• Drive Revenue Growth – Manage a portfolio of Mid-Market customers, ensuring successful renewals, upsells, and cross-sells.  

• Expand Customer Relationships – Build strong connections beyond your main point of contact to engage multiple stakeholders, decision-makers, and buying groups within each account.  

• Strategic Account Management – Work closely with Customer Success Managers to align on customer health and develop tailored renewal and expansion strategies.  

• Lead Sales Processes – Own the full sales cycle for upsells, from identifying opportunities to conducting demos, negotiating pricing, and closing deals.  

• Customer Engagement & Advocacy – Leverage customer insights to position Cognism’s product suite effectively, driving adoption and identifying growth potential.  

• Retention & Risk Mitigation – Monitor customer satisfaction, proactively addressing risks to ensure high retention rates.  

• Optimize Processes – Contribute to the rollout of new account management workflows, ensuring efficiency and scalability in a rapidly growing team.  

OUR EXPECTATIONS  

• Sales Experience – Proven success in a client-facing role, managing a book of business and exceeding revenue targets.  

• Commercial Acumen – Confident in running commercial negotiations and guiding customers toward the best Cognism package for their needs.  

• Proactive & Strategic – Ability to identify expansion opportunities, engage new buying groups, and drive customer growth.  

• Communication Excellence – Strong ability to build relationships, influence stakeholders, and articulate value propositions clearly.  

• Process-Driven – Structured approach to pipeline and account management, with attention to detail and responsiveness.  

• Collaborative Mindset – Team player who thrives in a fast-paced environment and works cross-functionally to achieve shared goals.  

• Goal-Oriented & Ambitious – Motivated by targets, with a track record of meeting and exceeding sales quotas.