Account Manager - National Accounts (Hybrid - WFH)

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary

This job leads strategic revenue growth initiatives for national account portfolios through comprehensive account management and team direction. It orchestrates stakeholder engagement and solution development across voice, data, and managed service offerings. The job drives executive-level partnerships while implementing targeted sales strategies and coordinating cross-functional delivery teams. Depends on others for instruction, guidance and direction. Develops competence in own area by performing routine work.

Job Description

Core Responsibilities

• Managing national account portfolios to consistently meet or exceed monthly sales quotas through strategic revenue growth initiatives
• Developing comprehensive account strategies to protect and expand existing revenue streams through proactive contract renewals
• Orchestrating regular engagement with key stakeholders to maintain strategic positioning of company services within assigned accounts
• Leading solution development initiatives to address complex business requirements across voice, data, and managed service portfolios
• Directing customer satisfaction programs while serving as primary escalation point for strategic national account relationships
• Implementing targeted sales strategies and service solutions for national accounts while coordinating cross-functional delivery teams
• Collaborating with executive stakeholders to optimize sales opportunities while ensuring alignment with operational objectives
• Cultivating C-level relationships across national accounts to position company services and drive strategic partnership opportunities
• Overseeing revenue management processes including opportunity tracking, quota attainment, and forecast alignment with business goals
• Managing territory development through regular customer site visits while maintaining detailed account planning documentation
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

•  Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

0-2 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.