Account Manager - Public Sector

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

We are looking for an Account Manager to take ownership of a portfolio of existing public sector customers. The role is focused on retention, growth and long‑term value creation, while also acting as the connector between customers and Experian’s multiple business units to originate and deliver new opportunities.

This role requires someone comfortable operating in complex public sector environments, navigating buying frameworks, and coordinating stakeholders across Experian to deliver joined‑up solutions.

Responsibilities

Account Ownership, Retention & Growth

• Own and manage a defined portfolio of public sector accounts, acting as the primary commercial point of contact.
• Build strong, trusted relationships with customer stakeholders, ensuring high levels of satisfaction and contract retention.
• Develop and execute account plans focused on incremental growth, including upsell and cross‑sell opportunities. Proactively identify expansion opportunities aligned to customer objectives, regulatory pressures and policy change.

Cross‑Business Unit Collaboration

• Work closely with Experian business units (e.g. data, analytics, decisioning, platform and fraud services) to shape integrated propositions for public sector customers.
• Bring together specialists, pre‑sales and product teams to design solutions that address customer needs.
• Act as the “quarterback” across Experian, ensuring the right capabilities are engaged at the right time to generate new business.

Public Sector Commercial & Framework Management

• Navigate public sector procurement routes, including relevant buying frameworks (e.g. G‑Cloud and other compliant routes to market).
• Support customers through compliant purchasing processes, ensuring clarity on scope, commercials and delivery models.
• Work with internal commercial, legal and finance teams to manage contracts, renewals, variations and extensions.

Revenue & Performance Management

• Deliver against revenue, retention and growth targets for your account portfolio.
• Maintain accurate forecasting, pipeline management and reporting through CRM.
• Ensure activity aligns with Experian governance, compliance and ethical standards.

Qualifications

• Proven experience in an account management or customer‑facing sales role, selling into the public sector or regulated environments.
• Strong track record of retaining and growing existing accounts, selling data, software or platform solutions.
• Experience coordinating multiple internal teams to deliver customer outcomes.
• Understanding of public sector procurement and buying frameworks, or demonstrable ability to learn and navigate them quickly.
• Any experience of selling identify and fraud solutions is beneficial.
• Excellent stakeholder management, communication and presentation skills.
• A collaborative mindset, able to work effectively across Experian to meet the needs of the customer.

Additional Information

Benefits package includes:

• Hybrid working
• Great compensation package and uncapped commission
• Core benefits include Pension, Bupa healthcare, Sharesave Scheme and more
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Grade: D/EB8

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