Accounts Receivable Collections Supervisor

At Globus Medical, we move with a sense of urgency to deliver innovations that improve the quality of life of patients with musculoskeletal disorders. Our team is inspired by the needs of these patients, and the surgeons and healthcare providers who treat them. We embrace a culture of exceptional response by partnering with researchers and educators to transform clinical insights into tangible solutions. Our solutions improve the techniques and outcomes of surgery so patients can resume their lives as quickly as possible. 

Position Summary:

The AR Collections Supervisor will have daily oversight of the Collection Specialists to maintain department operational standards for Days Sales Outstanding (DSO), aged receivables and PO collection. The Supervisor will contribute information to strategic plans and reviews, and they will work to implement and maintain production, productivity, quality, and customer-service standards. Issue resolution and identifying system improvements are key to the success in leading the group to the next level. In addition, the Collections Supervisor will provide constructive feedback to personnel/team on a recurring basis in order to motivate, grow and maintain productivity levels. The ideal candidate should be able to clearly articulate results, trends and ideas in formal presentations to management on a regular basis.

Essential Functions:

• Leads, motivates, and supports the AR collection team to execute and accomplish the company’s strategic goals

• Develops positive relationships with customers, pricing management, and field sales management teams 

• Ensures maintenance of department standards for days sales outstanding, aged receivables and PO’s

• Actively monitors and evaluates Daily/Weekly/Monthly metrics and take actions as needed to meet targets

• Analyzes and resolves administrative errors that are delaying invoicing or payments

• Provides or facilitates accurate reporting on trends/analysis, KPI’s, other metrics and recommend process improvements to management

• Organizes regular meetings with the AR staff to communicate information and guidance from company leadership and to review policies, procedures, and best practices

• Negotiates with customers in cases when non-payment occurs

• Provides direct assistance with special finance projects and analysis while continuing to create efficiencies

• Adheres to the letter and spirit of the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies.

• Ensures Compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your role

• Represents the company in a professional manner and uphold the highest standards of ethical business practices and socially responsible conduct in all interactions with other employees, customers, suppliers, and other third parties 

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Qualifications:

• Five years or more of collections supervisor experience

• Associate’s degree in business or equivalent required; bachelor’s degree in related field preferred

• Detail and analytically oriented

• Excellent communication skills

• Excellent time management skills with a proven ability to meet deadlines

• Positive attitude and customer focused

• Ability to work in fast paced environment

• Proficient with Microsoft Office applications

• Multi-tasking abilities required for successful job completion

• Thorough understanding of policies and procedures used in accounts receivable

• Well organized and team player capable of working in a deadline dictated environment

• Strong supervisory and leadership skills 

Physical Demands:

The physical demands listed here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Required to sit; climb or balance; and stoop, kneel, crouch or crawl

• Required to regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 pounds

• Required to possess specific visons abilities, including: close vision, distance vision, color vision, peripheral vision, depth perception and capacity to adjust focus

Our Values:

Our Life Moves Us philosophy is built on four values: Passionate About Innovation, Customer Focused, Teamwork, and Driven.

• Passionate about Innovation: Improving patient care by delivering advanced technology to our customers is at the core of what we do. We are passionate in our role in improving the lives of patients by continuously developing better solutions.

• Customer Focused: We listen to our customers’ needs and respond with a sense of urgency.

• Teamwork: Working together, anything is possible. We value every person on our team and treat each other with respect. We are accountable to one another and support each other. Together, we make each other stronger.

• Driven: We pursue our mission with energy and passion. We are nimble, results-oriented and decisive. We overcome obstacles that arise in our quest to deliver solutions that will improve the lives of our customers and patients.

Equal Employment Opportunity:

Globus Medical is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin or citizenship. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.