Customer Service Agent, Cargo Signal
expeditors
Administrative Support Agent
expeditors· Accounting
About this role
Company Description
We take care of our employees, and they take care of our customers!
Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
Our Mission
We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!
Job Description
- Communicate with customer, freight payment center, branch operations and Account Management to build and maintain strong relationships
- Provide up to date detailed collection notes listing action on invoices outside of established credit terms in the ARCM system (Accounts Receivable Collections Management)
- Understand and document terms/processes for collections, billing, payment and escalation paths within Expeditors (internally), customer and payment center (if applicable)
- When rate changes occur, ensure the proper steps are taken to foster successful billing
- Mailing, emailing and uploading invoices to customer or payment center as needed
- Escalate disputed invoices in a timely manner to Operations Department Manager, Account Management, GEO Management and Executive Sponsor teams to proactively resolve
- Timely review of credits as the accounts are being reviewed, process credits and issue refund checks as needed
- Backup front desk coverage as assigned for scheduled breaks, lunch coverage, vacation and sick days
- Duties include but not limited to; answering telephone, properly direct phone calls, greeting guests and ensure all visitors are registered in accordance with Safety and Security guidelines
Qualifications
- Excellent organization skills and detailed-oriented
- Motivated self-starter and work with urgency
- Ability to thrive in a fast-paced and dynamic environment
- Proficient in MS Office applications (specifically Excel), and financial query tools (Hyperion Financial Management is a plus)
- Excellent written and oral English communication skills
Additional Information
Expeditors offers excellent benefits:
- Paid Vacation, Holiday, Sick Time
- Health Plan: Medical
- Life Insurance
- Employee Stock Purchase Plan
- Training and Personnel Development Program
- Growth opportunities within the company
- Employee Referral Program Bonus
Frequently Asked Questions
Is the salary disclosed for the Administrative Support Agent position at expeditors?
The salary for this Administrative Support Agent role at expeditors is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Administrative Support Agent position at expeditors located?
This Administrative Support Agent role at expeditors is based in MI, Romulus, Romulus, MI, United States, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Administrative Support Agent role at expeditors full-time or part-time?
This is listed as a Full time position. It is posted as a Administrative Support Agent role in the Accounting department at expeditors.
Which team or department does the Administrative Support Agent at expeditors belong to?
This Administrative Support Agent position is part of the Accounting department at expeditors. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Administrative Support Agent position at expeditors?
Click the "Apply Now" button on this page. You will be redirected to expeditors's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Administrative Support Agent job at expeditors posted?
This Administrative Support Agent position at expeditors was posted on Aug 26, 2026. Apply as soon as possible — early applications are often reviewed first.
Administrative Support Agent
expeditors
You'll be redirected to expeditors's official application page on SmartRecruiters.