Senior Workshop Engineer | Jeep and Alfa Romeo
Abou Ghaly Motors
Aftersales Operation & Quality Manager - Jeep and Alfa Romeo
Abou Ghaly Motors· Jeep & Alfa Romeo
About this role
Job Purpose
Lead and optimize aftersales operations to drive profitability, operational efficiency, and customer satisfaction, while ensuring full compliance with OEM standards and company policies.
Responsibilities:
- Define and implement operational objectives aligned with overall business strategy.
- Monitor and analyze key performance indicators (KPIs) including sales, productivity, efficiency, inventory, and profitability.
- Ensure effective resource allocation and optimize workflow planning across aftersales functions.
- Identify and drive revenue growth opportunities (e.g., accessories, service contracts, campaigns).
- Foster strong collaboration between Service, Parts, and Warranty teams to ensure seamless operations.
- Lead internal audits across Sales and Aftersales to ensure compliance and performance standards.
- Ensure full adherence to OEM standards and operational guidelines.
- Own and drive Net Promoter Score (NPS) improvement initiatives.
- Manage customer complaints through structured root cause analysis (RCA) and implement corrective actions.
- Coordinate with OEM (Stellantis) on quality reporting and performance reviews.
- Drive continuous improvement initiatives across processes and customer experience.
- Act as the escalation point for critical operational and customer issues.
- Bachelor’s degree in mechanical engineering or a related field.
- MBA is a strong advantage.
- 8–12 years of experience in aftersales operations, with a proven managerial background.
Frequently Asked Questions
Is the salary disclosed for the Aftersales Operation & Quality Manager - Jeep and Alfa Romeo position at Abou Ghaly Motors?
The salary for this Aftersales Operation & Quality Manager - Jeep and Alfa Romeo role at Abou Ghaly Motors is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Aftersales Operation & Quality Manager - Jeep and Alfa Romeo position at Abou Ghaly Motors located?
This Aftersales Operation & Quality Manager - Jeep and Alfa Romeo role at Abou Ghaly Motors is based in Cairo, Cairo Governorate, Egypt. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Aftersales Operation & Quality Manager - Jeep and Alfa Romeo role at Abou Ghaly Motors full-time or part-time?
This is listed as a Full time position. It is posted as a Aftersales Operation & Quality Manager - Jeep and Alfa Romeo role in the Jeep & Alfa Romeo department at Abou Ghaly Motors.
Which team or department does the Aftersales Operation & Quality Manager - Jeep and Alfa Romeo at Abou Ghaly Motors belong to?
This Aftersales Operation & Quality Manager - Jeep and Alfa Romeo position is part of the Jeep & Alfa Romeo department at Abou Ghaly Motors. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Aftersales Operation & Quality Manager - Jeep and Alfa Romeo position at Abou Ghaly Motors?
Click the "Apply Now" button on this page. You will be redirected to Abou Ghaly Motors's official application portal hosted on workable where you can submit your application directly.
When was the Aftersales Operation & Quality Manager - Jeep and Alfa Romeo job at Abou Ghaly Motors posted?
This Aftersales Operation & Quality Manager - Jeep and Alfa Romeo position at Abou Ghaly Motors was posted on Aug 12, 2026. Apply as soon as possible — early applications are often reviewed first.
Aftersales Operation & Quality Manager - Jeep and Alfa Romeo
Abou Ghaly Motors
You'll be redirected to Abou Ghaly Motors's official application page on workable.