Actuarial Associate III
athene
Agency Team Lead
athene· Athene Annuity and Life Company
About this role
We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find we offer more than the basics to create an inclusive and dynamic work environment at our various locations.
Purpose:
The Agency Services Team Lead partners with leadership to support the daily operations of the Agency Services team by driving operational excellence, employee development, and exceptional customer experiences. This role assists with onboarding, coaching, workload management, and performance monitoring while ensuring service level agreements (SLAs), key performance indicators (KPIs), and quality standards are consistently achieved.As a subject matter expert, the Team Lead champions continuous improvement by leveraging data, technology, and AI-enabled tools to enhance operational efficiency, improve the employee experience, and simplify interactions for producers, partners, and internal customers.
Accountabilities:
- Support daily department operations to ensure KPIs, SLAs, quality standards, and customer experience goals are met.
- Assist with onboarding, coaching, mentoring, and developing team members to drive performance and engagement.
- Monitor operational metrics and identify trends, risks, and opportunities for improvement using reports and analytics.
- Serve as the primary escalation point for complex customer and producer inquiries.
- Lead and support process improvement initiatives that increase efficiency and enhance the customer experience.
- Champion the adoption of AI-enabled tools, automation, and knowledge resources to improve productivity and service delivery.
- Serve as a technical resource and partner with Operations, Technology, Quality, Training, and Compliance to implement process and system improvements.
- Participate in projects, system enhancements, and business initiatives while representing Agency Services.
- Ensure adherence to company policies, regulatory requirements, and operational controls.
- Document processes, communicate updates, and support a culture of accountability, innovation, and continuous improvement.
Qualifications and Experience:
- Bachelor's degree OR equivalent combination of education and work experience required.
- Minimum of 3+ years of related professional experience required.
- Leadership, coaching, or Team Lead experience preferred.
- Experience with life and annuity products and systems preferred.
- Strong analytical, problem-solving, organizational, and communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Experience using operational metrics and data to drive performance and decision-making.
- Intermediate to advanced proficiency in Microsoft Office Suite.
- Experience participating in process improvements, system implementations, or cross-functional projects preferred.
- Familiarity with AI-enabled tools, automation, or digital customer service technologies is a plus.
Drive. Discipline. Confidence. Focus. Commitment. Learn more about working at Athene.
Athene is a Military Friendly Employer! Learn more about how we support our Veterans.
Athene is committed to inclusion and is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, veteran status or any other status protected by federal, state or local law.
Frequently Asked Questions
Is the salary disclosed for the Agency Team Lead position at athene?
The salary for this Agency Team Lead role at athene is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Agency Team Lead position at athene located?
This Agency Team Lead role at athene is based in West Des Moines, Iowa. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Agency Team Lead role at athene full-time or part-time?
This is listed as a Full time position. It is posted as a Agency Team Lead role in the Athene Annuity and Life Company department at athene.
Which team or department does the Agency Team Lead at athene belong to?
This Agency Team Lead position is part of the Athene Annuity and Life Company department at athene. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Agency Team Lead position at athene?
Click the "Apply Now" button on this page. You will be redirected to athene's official application portal hosted on workday where you can submit your application directly.
When was the Agency Team Lead job at athene posted?
This Agency Team Lead position at athene was posted on Aug 5, 2026. Apply as soon as possible — early applications are often reviewed first.
Agency Team Lead
athene
You'll be redirected to athene's official application page on Workday.