Customer Service Agent, Cargo Signal
expeditors
Agent-Air Import Operations
expeditors· Air Services
About this role
Company Description
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
As a Fortune 500 company, Expeditors employs more than 19,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.
Job Description
About the Team: We are Aviation Team to handle time‑definite, high‑visibility movements where speed, precision, and compliance are non‑negotiable. We partner cross‑functionally to resolve exceptions, working close with origins, provide end‑to‑end solutions, and keep customers informed at every milestone.
Role Summary: To lead critical shipment coordination, manage escalations, and ensure regulatory and security compliance for urgent movements.
Coordinate and monitor critical air shipments from booking through final delivery, ensuring on-time performance and proactive exception management.
Drive rapid problem-solving by collaborating with internal teams (operations, brokerage, customer service) and external partners (airlines, handlers, vendors).
Ensure compliance and accuracy in documentation for customs, security, and dangerous goods regulations.
Deliver timely customer updates and conduct post-incident reviews to capture learnings and prevent recurrence.
Provide on-site support for customs clearance and service provider arrangements.
Participate in after-hours/on-call coverage on a rotational basis (including day/night and holiday shifts).
Qualifications
- University graduate in 1-2 years relevant experience, or certificate/diploma or Formal Secondary School graduate with over 3 years working experience in freight forwarding industry.
Fluent in written and spoken English.
Possess strong interest to pursue long term career in the logistic solutions industry.
Good communication and customer service skills.
Proficient PC knowledge.
Availability to work rotating shift including night shift.
Additional Information
Attractive remuneration package with good career prospect will be offered to the right candidates. Interested parties, please send your full resume by clicking "I'm interested" button below. Please quote the reference on your application. Further information about the Company can be obtained at Expeditors’ website: http://www.expeditors.com. Shortlisted candidates will be notified within 6 weeks.
All information provided by candidates will be used solely for recruitment purposes. Unsuccessful application will be destroyed in strict confidence upon completion of recruitment process.
Expeditors is an equal opportunities employer and works towards a smoke free environment.
Frequently Asked Questions
Is the salary disclosed for the Agent-Air Import Operations position at expeditors?
The salary for this Agent-Air Import Operations role at expeditors is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Agent-Air Import Operations position at expeditors located?
This Agent-Air Import Operations role at expeditors is based in Check Lap Kok, Check Lap Kok, , Hong Kong, hk. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Agent-Air Import Operations role at expeditors full-time or part-time?
This is listed as a Full time position. It is posted as a Agent-Air Import Operations role in the Air Services department at expeditors.
Which team or department does the Agent-Air Import Operations at expeditors belong to?
This Agent-Air Import Operations position is part of the Air Services department at expeditors. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Agent-Air Import Operations position at expeditors?
Click the "Apply Now" button on this page. You will be redirected to expeditors's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Agent-Air Import Operations job at expeditors posted?
This Agent-Air Import Operations position at expeditors was posted on Aug 28, 2026. Apply as soon as possible — early applications are often reviewed first.
Agent-Air Import Operations
expeditors
You'll be redirected to expeditors's official application page on SmartRecruiters.