AI Operations Engineer
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AI Operations Engineer
superdial· Operations
About this role
SuperDial is looking for an AI Operations Engineer to increase trial-to-paid customer conversion, maintain high retention, and improve internal operational performance. This role is highly cross-functional and ideal for someone who blends strategic thinking with executional rigor.
About the role:
Own and optimize the customer trial experience to increase conversion rates.
Analyze engagement and usage data to identify and resolve friction points in the customer journey.
Own quality initiatives to maintain high retention alongside the customer success team
Improve operational efficiency across call center and support workflows through process redesign, automation, and performance tracking.
Collaborate across teams (Product, Customer Success, Engineering) to implement scalable systems and workflows.
About you:
3+ years in engineering; startup experience a plus.
Strong analytical skills with experience using Excel, SQL, or other data tools.
Highly organized and detail-oriented, with a proactive problem-solving mindset.
Ability to manage multiple tasks and work cross-functionally in a fast-paced environment.
Strong verbal and written communication skills, with the ability to present data clearly.
Preferred qualifications:
Proficient in data analysis and operational tooling (SQL, Excel/Sheets, dashboards).
Strong problem-solving, communication, and cross-functional collaboration skills.
Bonus: Background in healthcare, SaaS onboarding, or call center operations.
What’s in it for you?
The opportunity to contribute to key operational improvements at a fast-growing AI-powered healthcare company.
A dynamic, entrepreneurial culture where your work directly impacts efficiency and customer experience.
Competitive salary, equity and benefits, including health, dental, vision and unlimited PTO.
Who we are:
SuperDial is transforming AI in healthcare, helping organizations improve efficiency, reduce administrative burden, and optimize revenue cycle management. Our operations team is at the core of ensuring seamless execution and continuous improvement. Join us and help shape the future of AI in healthcare.
The base salary for this role ranges from $75,000 to $110,000, depending on experience, skill set, and fit. We also offer equity and benefits as part of our total compensation package. Final offers may vary based on experience and qualifications - we’re always open to exceptional talent.
Frequently Asked Questions
What is the salary for the AI Operations Engineer role at superdial?
The listed salary for this AI Operations Engineer position at superdial is USD 75K–110K. This is an FullTime role.
Where is the AI Operations Engineer position at superdial located?
This AI Operations Engineer role at superdial is based in New York City. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the AI Operations Engineer role at superdial full-time or part-time?
This is listed as a FullTime position. It is posted as a AI Operations Engineer role in the Operations department at superdial.
Which team or department does the AI Operations Engineer at superdial belong to?
This AI Operations Engineer position is part of the Operations department at superdial. See the full job description for more information about the team structure and responsibilities.
How do I apply for the AI Operations Engineer position at superdial?
Click the "Apply Now" button on this page. You will be redirected to superdial's official application portal hosted on ashby where you can submit your application directly.
When was the AI Operations Engineer job at superdial posted?
This AI Operations Engineer position at superdial was posted on May 18, 2026. Apply as soon as possible — early applications are often reviewed first.
AI Operations Engineer
superdial · 💰 USD 75K–110K
You'll be redirected to superdial's official application page on Ashby ATS.