Airport Team Manager - Customer Services

Overview

Airport Team Manaager- FOH

Location: Dublin Airport

The Airport Team Manger is a key operational leadership position within Swissport UK&I Station Structures reporting to the Swissport Station Manager or Head of Department and will be responsible for all daily operations  and operational delivery at the airport. 

Day to day you will be responsible for motivating and engaging staff to ensure delivery of customer airlines targets while complying with all company and customer procedures, policies and brand values.  You will be responsible for ensuring safe, profitable, high quality performance in accordance with customer expectations, corporate objectives, strategy and plans.  You will be responsible for providing leadership and guidance to staff across a diverse workforce. 

In this role you will be responsible for the day to day operational excellence of the Swissport Team’s across the station, and will be benchmarked against the Swissport Leadership Competencies of Leading and Facilitating Change, Applying Commercial Accumen, Coaching and Developing Others, Making Decisions, Managing Performance for Success and Executing and Getting Results.  

Responsibilities

• Lead and motivate teams to deliver operational excellence every day.

• Champion safety, ensuring full compliance with company and regulatory standards.

• Manage labour, costs and performance to meet station P&L targets.

• Build strong relationships with customers, airport authorities and employee representatives.

• Drive a culture of continuous improvement, accountability and high‑quality service.

• Ensure resources, equipment and planning align to deliver consistent, on‑time performance.

• Support business growth by identifying opportunities and strengthening customer partnerships.

Qualifications

• Front facing customer service experience is essential to this role.
• Can communicate clearly with your people to help them understand Swissport UK&I direction and be able to build positive and trusting relationships
• Be able to build positive and trusting relationships.  
• Be open to different opinions and seek a collaborative approach. 
• Embrace an ideas culture to enable teams to create an agile edge.
• Promote flexibility, adaptability and agility in order to enable contingency time.  
• Demonstrate a sense of urgency and the desire to improve the delivery of services and a commitment to continuous improvement.  
• Personal and professional integrity of the highest order 
• Excellent organisational abilities, attention to detail, able to prioritise workloads and work effectively to deadlines in a fast-paced complex environment.  
• Excellent working knowledge of business management principles and practices financial concepts, and key drivers of profitability and operational performance delivery.
• A minimum of 3 years’ experience with significant P&L accountability and leadership of large teams
• Fluent spoken and written English.

At Swissport, you’ll shape the performance of one of the world’s leading aviation service providers. You’ll lead teams who take pride in delivering for our customers and play a key role in the smooth running of Dublin Airport.