Analyst-CMDB ITIL
mattelinc
Analyst-CMDB ITIL
mattelinc· other
About this role
Company Description
CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.
Job Description
Qualifications
Role: CMDB - ITIL Analyst
Location: Hyderabad, India
Expected Hours: PST hours (AM into Early Afternoon)
Team: I&O Technology Support Services – ITSM Team
Reports To: CMDB & HAM Process Manager
Role Overview
The CMDB & HAM Analyst is responsible for supporting the execution and operational maturity of the Configuration Management Database (CMDB) and Hardware Asset Management (HAM) processes within a global ITSM environment. This role ensures data accuracy, lifecycle management, and compliance through structured execution, monitoring, and continuous improvement. Working closely with the CMDB & HAM Process Manager and cross-functional teams, the role supports data governance, audit readiness, and process adherence while helping maintain a trusted system of record across the enterprise.
Key Responsibilities
Support execution of CMDB and HAM processes, ensuring adherence to defined standards and governance.
Maintain CMDB data accuracy, completeness, and integrity through validation and reconciliation activities.
Support hardware asset lifecycle activities including procurement, deployment, tracking, and disposal.
Assist in software asset tracking and alignment with SAM requirements.
Monitor and report on CMDB and HAM KPIs, trends, and data quality metrics.
Identify data discrepancies, compliance gaps, and support remediation efforts.
Ensure alignment between CMDB, HAM, Incident, Change, Release, and Problem processes.
Support audit activities, including data certification and physical inventory validation.
Work with ServiceNow teams to support discovery, automation, and reporting enhancements.
Assist in maintaining documentation, standards, and process artifacts.
Highlight gaps or areas where improvement or automation are possible.
Required Knowledge & Skills
Strong knowledge of CMDB and Hardware Asset Management concepts within ITIL frameworks.
Hands-on experience with ServiceNow CMDB and HAM modules.
Understanding of data governance, data quality, and configuration management principles.
Strong analytical and problem-solving skills with attention to detail.
Ability to manage data accuracy in complex environments.
Strong communication and coordination skills.
Able to enforce governing policies and / or escalate when necessary.
Able to manage and organize audits and audit requirements.
Qualifications
Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent practical experience.
6+ years of experience with CMDB & HAM processes in an enterprise ITIL-based or equivalent IT Service Management processes
8+ years of hands-on experience with ServiceNow in an enterprise environment.
ITIL v3 or ITIL 4 certification required.
Preferred Qualifications & Skills
Experience supporting audits, compliance, or data certification activities.
Exposure to asset discovery tools and automated reconciliation.
Experience with reporting tools such as ServiceNow, PowerBI, or similar.
Knowledge of SAM tools such as Flexera or equivalent.
Experience supporting continuous improvement initiatives.
Experience in setting up inventory audit and metric guidelines.
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Analyst-CMDB ITIL position at mattelinc?
The salary for this Analyst-CMDB ITIL role at mattelinc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Analyst-CMDB ITIL position at mattelinc located?
This Analyst-CMDB ITIL role at mattelinc is based in Hyderabad, Hyderabad, , India, in. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Analyst-CMDB ITIL role at mattelinc full-time or part-time?
This is listed as a Full time position. It is posted as a Analyst-CMDB ITIL role in the other department at mattelinc.
Which team or department does the Analyst-CMDB ITIL at mattelinc belong to?
This Analyst-CMDB ITIL position is part of the other department at mattelinc. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Analyst-CMDB ITIL position at mattelinc?
Click the "Apply Now" button on this page. You will be redirected to mattelinc's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Analyst-CMDB ITIL job at mattelinc posted?
This Analyst-CMDB ITIL position at mattelinc was posted on Aug 25, 2026. Apply as soon as possible — early applications are often reviewed first.
Analyst-CMDB ITIL
mattelinc
You'll be redirected to mattelinc's official application page on SmartRecruiters.