Application Support

CP Axtra· Technology
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📍 Bangkok, Bangkok, Thailand

About this role

We are looking for a proactive and detail-oriented Application Support (L1) to join our IT Operations team. The role is responsible for providing first-level support for business applications, troubleshooting incidents, and ensuring system availability. The candidate will work closely with L2/L3 support and development teams to resolve issues efficiently and maintain service quality. 

 

Key Responsibilities 

  • Provide first-level support for application-related issues and service requests 
  • Monitor application performance and system health (alerts, logs, dashboards) 
  • Perform incident triage, analysis, and initial troubleshooting 
  • Escalate complex issues to L2/L3 teams with proper documentation and logs 
  • Investigate issues using SQL queries, logs, and system monitoring tools 
  • Support API-related troubleshooting using tools such as Postman and Swagger 
  • Validate API requests/responses and assist in integration issue resolution 
  • Execute basic data validation and correction in databases when required 
  • Follow standard incident management and SLA processes 
  • Maintain proper documentation of issues, solutions, and known errors 
  • Participate in on-call support or shift rotation if required 

 

Skills & Qualifications 

  • Bachelor’s degree in Computer Science, IT, or related field 
  • 0–3 years of experience in Application Support / IT Support / Operations 
  • Basic knowledge of SQL (querying, joins, data validation) 
  • Familiarity with REST APIs and API testing tools:  
  • Postman 
  • Swagger (OpenAPI) 
  • Basic understanding of system architecture and integration concepts 
  • Strong analytical and problem-solving skills 
  • Good communication skills (written and verbal) 
  • Ability to work under pressure and meet SLA timelines 

 

Technical Skills 

  • Database: SQL (SELECT, JOIN, basic troubleshooting) 
  • API Tools: Postman, Swagger 
  • Monitoring/Logs: Basic log analysis (application/server logs) 
  • Others (optional but a plus):  
  • Ticketing tools (ServiceNow, Jira, etc.) 
  • Knowledge of web applications (HTTP status codes, JSON, XML) 

Frequently Asked Questions

Is the salary disclosed for the Application Support position at CP Axtra?
The salary for this Application Support role at CP Axtra is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Application Support position at CP Axtra located?
This Application Support role at CP Axtra is based in Bangkok, Bangkok, Thailand. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Application Support at CP Axtra belong to?
This Application Support position is part of the Technology department at CP Axtra. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Application Support position at CP Axtra?
Click the "Apply Now" button on this page. You will be redirected to CP Axtra's official application portal hosted on workable where you can submit your application directly.
When was the Application Support job at CP Axtra posted?
This Application Support position at CP Axtra was posted on May 6, 2026. Apply as soon as possible — early applications are often reviewed first.
Application Support
CP Axtra
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