Application Support Specialist
ensono· E2322 State Street Application Support
About this role
Key Responsibilities
Incident & Problem Management
- Own end‑to‑end resolution of incidents escalated from L1.
- Perform deep troubleshooting of Java applications, logs, JVM parameters, and platform components.
- Actively participate in or lead Major Incident (MI) bridges.
- Perform RCA and implement permanent fixes.
- Identify recurring issues, trends, and preventive actions.
Change, Release & Operational Readiness
- Review and support production changes related to applications/middleware.
- Perform post‑change validation and production checkouts.
- Highlight risks related to Java versions, certificates, dependencies, and configurations.
- Ensure applications meet availability, performance, and resilience targets.
Monitoring, Automation & Maintenance
- Monitor application health, performance metrics, and system behavior.
- Develop and enhance automation scripts (Shell/Python/PowerShell) for health checks, validations, and repetitive tasks.
- Improve monitoring dashboards, alerts, and observability coverage.
- Maintain and update runbooks, SOPs, and KB articles.
Collaboration & Stakeholder Communication
- Work closely with Dev (L3/L4), Infrastructure, DB, Middleware, and Security teams.
- Serve as the primary operational contact for assigned applications.
- Provide clear technical updates during incidents and changes.
Skills & Qualifications
Technical Skills
- Strong Java and .Net fundamentals and troubleshooting.
- Strong Unix/Linux and networking skills.
- Scripting (Shell/Python/PowerShell) – development & optimization.
- Experience with observability tools: Splunk, Grafana, AppDynamics, ELK.
- Solid understanding of ITSM processes (Incident, Problem, Change).
- Experience in RCA, DR validation, and resilience operations.
Soft Skills
- Strong analytical and problem-solving capabilities.
- Ownership mindset and ability to handle high pressure issues.
- Clear communication with stakeholders at all levels.
Experience & Education
- 3–6 years in application support, production operations, or ARO.
- Bachelor’s degree in engineering, Computer Science, or equivalent.
Working Conditions
- Rotational shifts including nights/weekends/holidays.
- Fast-paced environment with multiple priorities.
- Hybrid working model
Frequently Asked Questions
Is the salary disclosed for the Application Support Specialist position at ensono?
The salary for this Application Support Specialist role at ensono is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Application Support Specialist position at ensono located?
This Application Support Specialist role at ensono is based in Pune, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Application Support Specialist at ensono belong to?
This Application Support Specialist position is part of the E2322 State Street Application Support department at ensono. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Application Support Specialist position at ensono?
Click the "Apply Now" button on this page. You will be redirected to ensono's official application portal hosted on greenhouse where you can submit your application directly.
When was the Application Support Specialist job at ensono posted?
This Application Support Specialist position at ensono was posted on Sep 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Application Support Specialist
ensono
You'll be redirected to ensono's official application page on Greenhouse.