Application Support, Sr

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose.

Job Description:

Participate in the Software Development Life Cycle, including requirements elicitation, application architecture definition, and design. Conduct regular sprint planning in Jira to create concise, clear sprint goals that align with the overall product vision and objectives. Prepare both low-level and high-level design documents. Develop domain models, write code, and perform unit testing on business development features. Design, build, and maintain automated job flows using BMC Control-M. Collaborate with application teams to integrate new batch processes into Control-M and optimize job performance to meet service-level requirements. Set up Control-M environments from scratch, including preparing the system, installing Control-M components, and configuring the environment. Perform installations, upgrades, and configurations of Control-M components (e.g., EM, Servers, and Agents), including managing and applying patches and fix-packs. Integrate Control-M/Enterprise Manager with LDAP directory servers (such as Active Directory) to authenticate users and manage access permissions based on LDAP group memberships. Automate recurring tasks through Control-M scripts and APIs (CLI and REST API) and develop Python scripts for custom actions within workflows. Develop and implement automation scripts to streamline job execution and monitoring. Monitor system performance, identify bottlenecks, and implement solutions to improve efficiency. Collaborate with other teams to implement new features, enhancements, and integrations within the Control-M environment. Configure a Control-M High Availability environment to ensure continuous operation in case of a primary server failure. Perform disaster recovery (DR) testing for Control-M in a high-availability environment to ensure smooth failover and fallback processes. Migrate existing applications and develop new applications on cloud services. Ensure application availability in production through structured monitoring. Identify and remediate invalid data from the production environment in compliance with business requirements. Perform unit testing and resolve identified issues. Liaise with application and business stakeholders to resolve production issues. Position may be eligible for part-time telecommuting.

Job Requirements

Bachelor’s degree or foreign equivalent* in information technology, computer science, or a related technical discipline and five (5) years of progressively responsible experience in an information technology occupation. The required experience must include five (5) years of progressively responsible experience with each of the following:

• Control-M administration, architecture, enterprise application, and data workflow orchestration within cloud and on-premise environments.
• Installation, configuration, patching, upgrades, and backups of Control-M servers, agents, and components.
• Migration of Control-M jobs between environments and from AutoSys to Control-M, including setting up new jobs.
• Control-M components, integrations, reporting, APIs, and scripting to support automation and optimization.
• CI/CD, DevOps tools, and the application development lifecycle.
• Monitoring and incident management, including configuring job execution monitoring, triage, troubleshooting, and resolving issues or failures proactively.
• ServiceNow, Jira GAPS.
• Microsoft Office Suite (Excel, PowerPoint).

*Employer will accept any combination of education that has been evaluated by a professional credentials evaluation service to be the equivalent of a U.S. degree.

40 hours per week 8:45 AM to 5:15 PM.

Work location: 8200 Jones Branch Drive, McLean, VA 22102. 

This position has a prevailing wage of $175,427.00 and is eligible to participate in the annual incentive program.

If interested, submit resume or curriculum vitae via email to: im_jobs@freddiemac.com & reference #24-881.

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Current Freddie Mac employees please apply through the internal career site.

We consider all applicants for all positions without regard to gender, race, color, religion, national origin, age, marital status, veteran status, sexual orientation, gender identity/expression, physical and mental disability, pregnancy, ethnicity, genetic information or any other protected categories under applicable federal, state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

A safe and secure environment is critical to Freddie Mac’s business. This includes employee commitment to our acceptable use policy, applying a vigilance-first approach to work, supporting regulatory mandates, and using best practices to protect Freddie Mac from potential threats and risk. Employees exercise this responsibility by executing against policies and procedures and adhering to privacy & security obligations as required via training programs.

CA Applicants:  Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit www.BountyJobs.com and register with our referral code: MAC.

Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.