Applications Engineer (m/w/d)

Job Description

We are Brooks.

Brooks is a growing, fast-paced technology leader of automation solutions which boost the dynamic and expanding semiconductor and life sciences lab markets. At Brooks, innovative ideas, technologies, and ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and collaborate with one another to achieve new heights.

We are looking for our next Applications Engineer (m/f/d) as we accelerate our growth journey. The Applications Engineer position will be customer facing position will work closely with, and support, our OEM and end-user customers to solve their stimulating & high-value problems through the application of our automation product lines in close corporation with Product team and Engineering.

The ideal teammate will promote our growth by becoming the product use-case expert for our customers and provide their technical expertise to both customers and our regional sales staff in sponsor of Design-In Win opportunities.

What you will do:

Applications Vacuum Automation

• Work alongside the sales team to determine what the customer really needs.

• Be a self-starter with excellent problem-solving skills and motivated by a challenge.

• Have a “can-do” mentality, and willing to roll up their sleeves to help a colleague or customer.

• Becoming an expert with our products’ use-cases, e.g., vacuum automation robots & wafer handling systems, atmospheric wafer handling systems, loadports, underlying motion controls & software, to provide pre-sales technical support to our customers and account teams.

• Guiding product integrations at customer sites as well as directly working on the products for:

  • Demonstrating product features and performance

  • First Article sign-off

  • Product escalations

  • Debugging complex issues with the Field Service staff

• Working objectively and as a team member to quickly respond to customer needs.

• Answering questions from OEM customers about all aspects of our products

• Building and maintaining relationships with customers to become their technical interface and trusted advisor .

• Understanding Customers’ applications and markets

• Preparing detailed product specifications to define solutions to meet customers’ high value applications.

• Working with the sales, & marketing staff to identify, assess and prioritize potential customers and applications of our products.

• Communicating customer needs and wishes to our marketing, & product engineering staff and launching internal projects for customer requests, leading to new Products, Product enhancements, features or software.

• Supporting customer visits, attending & presenting at trade shows and seminars

• Developing and delivering demonstrations to win opportunities.

What you will bring:

• Technical ability to read a drawing, understand how it works, and electrical/mechanical skills.

• Self-starter that is inquisitive, excellent problem-solving skills, and motivated by a challenge.

• Fast learner, a great teammate, have a “can-do, no fear” mentality, and willing to roll up their sleeves to help a colleague or customer.

• Experience in a customer-facing role.

• Understanding of electronic components such as sensors, switches, relays, actuators, etc. Able to understand system-level wiring diagrams.

• Helpful, patient and possesses the ability to relate to many types of people.

• Able to work through problems systematically and document the findings.

• Strong commitment to goals and team-first attitude.

• Experience in 2D CAD, 3D CAD is a plus.

• Basic Experience with scripting Languages or programming.

• Able to travel internationally including USA.

• Up to 50% travel; plannable.

What We Offer:

• A combined environment that values continuous learning & growth, problem solving, innovation, and teamwork to achieve mutual success.

• Employee Referral Program

• Mental Health & Wellness Benefits

• Continuing education opportunities

#LI-Remote #LI-SS1

Wenn Du aus technischen Gründen nicht in der Lage bist, eine Bewerbung auszufüllen oder auf eine Stellenausschreibung zu antworten, wende Dich bitte per E-Mail an [email protected], um Unterstützung zu erhalten.

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