Applications Management-AM Engineer (Support)

Company Description

Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change.
 
By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.
 
From prototype to real-world impact - be part of a global shift by doing work that matters.

Job Description

Role overview

We are looking for a highly responsible and proactive Application Management Engineer to oversee the stability and performance of our Instant Payment System. The role is focused on investigating issues, identifying root causes, and ensuring smooth operations in a complex multi-system environment. You will act as the first line of deep analysis, ensuring incidents are properly triaged, understood, and escalated with actionable insights.

Key Responsibilities

• Manage, monitor, and support an Instant Payment System across development, test, and production environments.
• Act as a point of escalation for Production related incidents, perform troubleshooting and investigate root cause analysis.
• Perform root cause analysis using observability tools, log analysis, and reverse engineering when needed.
• Participate in On-Call shifts on a rota basis (24/7) and ensure support for Production critical incidents
• Support with release preparation activities, including PRs and branch preparation, configuration management and validations, in collaboration with development and infrastructure teams.
• Analyze recurring issues and implement permanent fixes to improve application stability and performance.
• Collaborate with developers, QA, and infrastructure teams to optimize the application lifecycle.
• Maintain documentation for processes, system configurations, and application support guidelines.
• Continuously improve monitoring, detection, and analysis processes (using Splunk, Dynatrace) and proactively address potential risks or bottlenecks.

Qualifications

Required Skills and Qualifications

• Proven experience (5-8 years) in supporting Payment or Financial systems/
• Strong knowledge of application deployment, monitoring, and troubleshooting tools.
• Experience with observability tools (e.g., Grafana, Prometheus, ELK, Splunk, Dynatrace, AppDynamics, NewRelic). Ability to perform log analysis and identify patterns quickly.
• Familiarity with databases (SQL/Oracle) & API-based integrations how to troubleshoot them.
• Experience with ITSM tools (e.g., JIRA, ServiceNow) for incident, change, and problem management.
• Knowledge of cloud environments (AWS/Azure/GCP) and containerization (Docker, Kubernetes) is an advantage.
• Strong understanding of SDLC and release management processes.
• Understanding compliance and audit requirements in financial/transaction domains.
• Excellent communication and collaboration skills; team player mindset.
• Ability to work in On-call rotations and handle high-pressure production issues.
• Fast learner with the ability to adapt to complex environments.

Nice to Have

• ITIL certification or equivalent knowledge of IT service management frameworks.
• Familiarity with CI/CD pipelines (e.g., Jenkins, GitHub Actions, GitLab CI).
• Experience with reverse engineering software behavior in production.
• Background in Banking, Payments, or Financial Services industry.
• Familiarity with regulatory and compliance standards (e.g., ISO, PCI-DSS).

Additional Information

At Endava, we’re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.