Assistant Director, Housing Operations and Projects

Job Description:

The Assistant Director, Housing Operations & Projects serves as a primary user and administrator of the University’s student housing software (StarRez). This position is responsible for the operational  integrity and workflow efficiency of graduate housing and assists with the housing lottery for 3,100+ students, placement of 1,800+ first-year students, and the academic year general housing selection process. By leveraging StarRez, Brown’s Housing software, the Assistant Director ensures optimal occupancy utilization and seamless integration between housing assignments, billing, and campus partner databases. 

This term-limited role manages River House occupancy reporting, ensures that all graduate housing processes are integrated seamlessly into StarRez, and provides technical backing for all selection cycles, graduate and undergraduate. While serving as a technical expert for the department, this position actively collaborates with the Associate Director, Residential Operations to support special interest and non-academic term housing processes. 

Note: this is a fixed-term position with an end date of June 30, 2027.

Job Qualifications 

Education and Experience

• Bachelor’s degree required; Master’s degree preferred.
• 3 to 5 years of experience in residential life, housing assignments, systems management, or other relevant fields required.

• Experience working with StarRez and/or other housing management systems required.
• Data management and analysis skills required.
• Advanced administrative experience in StarRez (including Report Fuel, Dashboards, and Portal X) is strongly preferred.

Job Competencies

• Ability to translate complex technical processes into user-friendly instructions for students, families, and non-technical staff.
• Demonstrated ability to identify systemic bottlenecks and implement automated solutions to improve the student user journey during high-stress selection periods.
• Ability to communicate clearly and concisely, both verbally and in writing.
• Ability to exercise effective independent professional judgment.
• Ability to establish and maintain collaborative working relationships with students, student organizations, faculty, staff, and other departments.
• Proven ability to partner with OIT and financial teams to troubleshoot data discrepancies and billing errors.
• Advanced proficiency in Excel (Power Query, Pivot Tables) and data visualization tools to present occupancy trends to senior leadership.
• Strong attention to detail and accuracy, including the ability to provide clear and accurate data in a timely manner.
• Ability to relate successfully in one-on-one and group situations with individuals representing varied interests.
• Must be able to manage multiple tasks and deadlines effectively.
• A working knowledge of principles, practices and theories of student learning and development.
• Understanding of the cultural, social and educational needs of student residential communities.
• Ability to work effectively individually and as a team member.

Background Check: All offers of employment are contingent upon a successful criminal background check and education verification satisfactory to Brown.

Additional Information: Please submit a resume and cover letter when applying for this position. To learn about benefits at Brown University, visit the Brown University benefits page.

Benefits of Working at Brown:

Please review additional information on the Benefits of Working at Brown.

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Submission Guidelines:

The designated Position Work Location for each position determines the approved modality of work. Positions are classified based on the operational and business needs of the department and may be designated as on-site, hybrid, or remote.

Employees with a designated position work location as remote must reside and perform their work in a state where Brown University is registered to do business. Brown University is a registered employer in the following states: Rhode Island, California, Colorado, Connecticut, Florida, Maryland, Massachusetts, New York, New Hampshire, New Jersey, North Carolina, Washington, D.C.

Please note that to be considered for a staff position at Brown University, you must submit a separate application for each position you wish to be considered for. Applications are reviewed only for the specific position to which they are submitted and are not automatically considered for future openings.  

This position is not eligible for visa sponsorship.

Still Have Questions?

If you have any questions you may contact employment@brown.edu.

Brown is an E-Verify Employer.

EEO Statement:

Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person’s race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law, in the administration of its policies, programs, and activities. The University recognizes and rewards individuals on the basis of qualifications and performance. The University maintains certain affirmative action programs in compliance with applicable law.