HPLC Scientist - EMPOWER
Eurofins
Full time
Assistant Manager Customer Service
Eurofins· Commercial & Customer Care
About this role
Company Description
Job Description
We are seeking a friendly and empathetic Assistant Manager Customer Service to join our team in Navi Mumbai, India. In this role, you will be ensuring exceptional customer experiences
- Develop and implement strategies to improve customer satisfaction and loyalty
- Handle escalated customer issues and complaints with empathy and professionalism
- Collaborate with other departments to resolve complex customer inquiries
- Analyze customer service data and prepare reports for upper management
- Contribute to the development and implementation of customer service policies and procedures
- Ensure adherence to quality assurance standards and company guidelines
- Identify and recommend process improvements to enhance efficiency and customer experience
- Participate in hiring, training, and onboarding of new customer service team members
Qualifications
- 5-8 years of customer service experience, with 1-2 years in a supervisory role
- Bachelor's degree
- Exceptional communication skills, both verbal and written
- Strong leadership abilities with a supportive and decisive approach
- Excellent problem-solving and conflict resolution skills
- Ability to analyze data and generate actionable insights
- Strong time management and organizational skills
- Customer-focused mindset with a commitment to delivering high-quality service
- Adaptability to changing priorities and ability to work in a fast-paced environment
- Fluency in English and Hindi
Additional Information
The Customer Service Executive supports the Sales team with customer service
Frequently Asked Questions
Is the salary disclosed for the Assistant Manager Customer Service position at Eurofins?
The salary for this Assistant Manager Customer Service role at Eurofins is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Assistant Manager Customer Service position at Eurofins located?
This Assistant Manager Customer Service role at Eurofins is based in MH, Navi Mumbai, Navi Mumbai, MH, India, in. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Assistant Manager Customer Service role at Eurofins full-time or part-time?
This is listed as a Full time position. It is posted as a Assistant Manager Customer Service role in the Commercial & Customer Care department at Eurofins.
Which team or department does the Assistant Manager Customer Service at Eurofins belong to?
This Assistant Manager Customer Service position is part of the Commercial & Customer Care department at Eurofins. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Assistant Manager Customer Service position at Eurofins?
Click the "Apply Now" button on this page. You will be redirected to Eurofins's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Assistant Manager Customer Service job at Eurofins posted?
This Assistant Manager Customer Service position at Eurofins was posted on Jun 14, 2025. Apply as soon as possible — early applications are often reviewed first.
Assistant Manager Customer Service
Eurofins
You'll be redirected to Eurofins's official application page on SmartRecruiters.