Assistant Manager - Operations
wnsglobalservices144
Assistant Manager - Operations
About this role
Company Description
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Job Description
Qualification:• GraduateKnowledge: • Shipping & Logistics Process Knowledge – PreferableKey Accountabilities:• Should ensure client deliverables are achieved• Proactively managing & enhancing performance of the team based on the SLA• Attendance rostering, leave management• Timely escalation of people issues, identification of soft skills, training needs and responsible for process training of each team member• Guide, coach and mentor for the staff, building relationship within the team, people development while maintaining the discipline within the team• Implementing corrective action as and when required ensuring client requirements are honored & met.Capabilities• Attention to details.• Excellent verbal and written communication skills in English.• Sense of responsibility. Methodical thinking.• Ability to understand client requirements and respond effectively.• Prepare & maintain accurate data. • Strong knowledge of Time Management• Experience in Managing client escalations/feedbacks effectively• Address escalations and ensure timely resolution of issues.• Experience in Planning & managing workforce, TAT, SLAs and productivity under high pressure environment• Driving Quality & Efficiency projects, brainwaves within the teams• Experience in Talent identification from associates and grooming them for next level• Implementing corrective action as and when required ensuring client requirements are honored & met.
Qualifications
Graduate
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Assistant Manager - Operations position at wnsglobalservices144?
The salary for this Assistant Manager - Operations role at wnsglobalservices144 is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Assistant Manager - Operations position at wnsglobalservices144 located?
This Assistant Manager - Operations role at wnsglobalservices144 is based in in, MH, Nashik, Nashik, MH, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Assistant Manager - Operations role at wnsglobalservices144 full-time or part-time?
This is listed as a Full time position. It is posted as a Assistant Manager - Operations role at wnsglobalservices144.
How do I apply for the Assistant Manager - Operations position at wnsglobalservices144?
Click the "Apply Now" button on this page. You will be redirected to wnsglobalservices144's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Assistant Manager - Operations job at wnsglobalservices144 posted?
This Assistant Manager - Operations position at wnsglobalservices144 was posted on Sep 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Assistant Manager - Operations
wnsglobalservices144
You'll be redirected to wnsglobalservices144's official application page on SmartRecruiters.