Assistant Manager-Service
jci· JIN Johnson Controls (India) Private Limited
About this role
Assistant Manager – Service Controls (Fire & Security Services)
Job Purpose
The Assistant Manager - Service Controls is responsible for overseeing service operations, compliance, controls, and performance management within Fire & Security Services. The role ensures adherence to safety standards, contractual SLAs, regulatory requirements, and operational governance while driving service excellence and continuous improvement.
Key Responsibilities
Service Operations & Controls
- Monitor and enforce service control processes across fire and security maintenance operations.
- Ensure compliance with service delivery standards, contractual obligations, and company policies.
- Track preventive and corrective maintenance schedules for fire alarm, firefighting, access control, CCTV, intrusion detection, and related systems.
- Conduct regular audits to identify service gaps and implement corrective actions.
Compliance & Risk Management
- Ensure compliance with fire safety regulations, statutory requirements, and customer-specific standards.
- Monitor adherence to EHS (Environment, Health & Safety) policies and procedures.
- Manage risk assessments and implement mitigation plans for operational and service-related risks.
- Support internal and external audits and ensure closure of audit findings.
Performance Management
- Monitor SLAs, KPIs, response times, and service quality metrics.
- Analyze service performance data and prepare management reports.
- Identify trends, recurring issues, and opportunities for operational improvements.
- Drive continuous improvement initiatives to enhance efficiency and customer satisfaction.
Customer & Stakeholder Management
- Act as a key point of contact for customers regarding service governance and performance.
- Conduct service review meetings with customers and internal stakeholders.
- Collaborate with Service Managers, Operations Teams, and Technical Teams to drive service excellence.
Team Leadership
- Support and guide service coordinators, supervisors, and field engineers.
- Ensure resource planning and effective deployment of service personnel.
- Promote a culture of compliance, safety, and accountability.
Desired Candidate Profile
Education
- Bachelor's Degree in Engineering (Electrical, Electronics, Mechanical, Instrumentation) or related discipline.
- Certifications in Fire & Security Systems, Safety, or Project Management are preferred.
Experience
- 5-8 years of experience in Fire & Security Services, Building Technologies, Facility Management, or Service Operations.
- Experience managing service controls, compliance, audits, and customer escalations.
- Knowledge of Fire Detection & Alarm Systems, CCTV, Access Control, Intrusion Systems, PA Systems, and Fire Suppression Systems.
Frequently Asked Questions
Is the salary disclosed for the Assistant Manager-Service position at jci?
The salary for this Assistant Manager-Service role at jci is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Assistant Manager-Service position at jci located?
This Assistant Manager-Service role at jci is based in Pune-Maharashtra-India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Assistant Manager-Service role at jci full-time or part-time?
This is listed as a Full time position. It is posted as a Assistant Manager-Service role in the JIN Johnson Controls (India) Private Limited department at jci.
Which team or department does the Assistant Manager-Service at jci belong to?
This Assistant Manager-Service position is part of the JIN Johnson Controls (India) Private Limited department at jci. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Assistant Manager-Service position at jci?
Click the "Apply Now" button on this page. You will be redirected to jci's official application portal hosted on workday where you can submit your application directly.
When was the Assistant Manager-Service job at jci posted?
This Assistant Manager-Service position at jci was posted on Aug 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Assistant Manager-Service
jci
You'll be redirected to jci's official application page on Workday.