Assistant Supervisor, Merchandise
seaworldentertainment
Assistant Supervisor, Merchandise
seaworldentertainment· DNSN SeaWorld Parks & Entertainment LLC
About this role
Busch Gardens is a place of thrills, fun and positive, lasting memories. And that's just what its like to work here! As a key member of our team, you'll play a major role in bringing happiness and excitement to people from around the world. If you're dedicated, dependable and driven to deliver exceptional guest service, this is a place for you!
In this key role, you will oversee one of our in-park Merchandise business units (Retail, Photos, Events, Vending) while inspiring and guiding a team of frontline ambassadors.
What you get to do:
- Ensure Ambassadors are engaging guests and making a positive impact to service scores (GSAT).
- Financial responsibility over assigned locations (revenue, labor management).
- Assist with in-park cycle counts and annual physical inventory.
- Coach and course correct negative Ambassador behaviors, as needed.
- Ensure the safety of all Ambassadors and Guests.
- Turn a negative guest experience into a positive one, as needed.
- Communicate professionally and effectively with Ambassadors and Guests.
- Assist with in-park store changeouts and event setups.
- Train, coach, and provide regular performance feedback to all direct reports.
- Monitor facility integrity of all locations, to include maintaining attractive and functional displays.
- Manage inventory flow to your assigned locations by maintaining appropriate Min/Max levels.
- Perform other duties as assigned.
What it takes to succeed:
- At least 18 years old
- High School Diploma or GED
- Theme Park or high-volume retail experience preferred.
- Proficient in all Microsoft Office products.
- Must be a self-starter with excellent organizational and time management skills.
- Ability to multitask projects/tasks at the same time and meet strict deadlines.
- Excellent problem solving and conflict resolution skills.
- Ability to adjust quickly to ever changing business demands.
- Ability to frequently lift/move up to 50 pounds, stand and sit for prolonged periods of time.
- Ability to kneel, squat, bend, reach overhead, climb a ladder, and walk for prolonged periods of time.
- Ability to work in all weather conditions: sun, extreme heat, cold, rain.
- Ability to perform all types of cleaning duties, including use of cleaning chemicals.
- Busch Gardens is open 365 days a year. Candidate MUST be able to work a variety of shift times to fit the business need, this includes shifts that are early, late, on weekends, and on holidays.
The perks of the position:
- Paid Time Off
- Complimentary Park Tickets and Passes
- Park Discounts on Food and Merchandise
- Medical, Dental, and Vision Insurance
- 401K Retirement plan
- Voluntary Insurance
- Life Insurance
- Disability Benefits
- Tuition Reimbursement
- Dependent and Health Care Flexible Spending Accounts
- Employee Assistance Program
- Legal Assistance Plan
EEO Employer:
SEAWORLD PARKS & ENTERTAINMENT IS AN EQUAL OPPORTUNITY EMPLOYER. ALL APPLICANTS WILL BE CONSIDERED WITHOUT REGARD TO AGE, RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, PREGNANCY, GENDER IDENTITY OR EXPRESSION, DISABILITY OR COVERED VETERAN STATUS.
Frequently Asked Questions
Is the salary disclosed for the Assistant Supervisor, Merchandise position at seaworldentertainment?
The salary for this Assistant Supervisor, Merchandise role at seaworldentertainment is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Assistant Supervisor, Merchandise position at seaworldentertainment located?
This Assistant Supervisor, Merchandise role at seaworldentertainment is based in Busch Gardens Tampa. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Assistant Supervisor, Merchandise role at seaworldentertainment full-time or part-time?
This is listed as a Full time position. It is posted as a Assistant Supervisor, Merchandise role in the DNSN SeaWorld Parks & Entertainment LLC department at seaworldentertainment.
Which team or department does the Assistant Supervisor, Merchandise at seaworldentertainment belong to?
This Assistant Supervisor, Merchandise position is part of the DNSN SeaWorld Parks & Entertainment LLC department at seaworldentertainment. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Assistant Supervisor, Merchandise position at seaworldentertainment?
Click the "Apply Now" button on this page. You will be redirected to seaworldentertainment's official application portal hosted on workday where you can submit your application directly.
When was the Assistant Supervisor, Merchandise job at seaworldentertainment posted?
This Assistant Supervisor, Merchandise position at seaworldentertainment was posted on Sep 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Assistant Supervisor, Merchandise
seaworldentertainment
You'll be redirected to seaworldentertainment's official application page on Workday.