Associate Account Director

About the role

We're looking for an Associate Account Director to drive RetailNext's commercial growth across EMEA, with a focus on our expanding market in Italy. This is an early-career commercial role for someone who wants to learn the full sales cycle from the inside — building pipeline, supporting deals end to end, helping existing customers grow, and lending a hand on marketing in-region.

You'll work directly with our regional sales team and partner closely with our Head of EMEA, who provides commercial and customer guidance across the region. The right person is hungry, organized, and proactive: comfortable picking up the phone, chasing leads, and creating commercial momentum without waiting to be asked. You're energized by closing the gap between a prospect and a customer, and you care about getting the details right.

This is a launchpad role for someone who wants a career in sales. You'll get broad commercial exposure in a fast-growing market, with real runway to grow into a quota-carrying sales role as you find your footing.

Reports to: Head of Sales (dotted line to Head of EMEA)

Location: Remote — based in Italy, with the right to work in-region

Salary range: €65,000–€75,000 gross per year, plus commission

What You'll Do

Pipeline Generation & Outbound

• Own targeted outbound outreach to identify, qualify, and book meetings with new prospects across Italy
• Research target accounts and build prioritized prospect lists aligned to regional growth goals
• Follow up relentlessly on inbound and marketing-generated leads to keep the top of the funnel healthy
• Track outreach activity, conversion, and pipeline contribution against clear targets

Sales Support & Deal Execution

• Keep the regional sales team and the Head of EMEA moving on day-to-day commercial activity — preparing materials, tracking follow-ups, and pushing deals toward close
• Prepare proposals, quotes, and customer-facing presentations for the Italian market
• Keep CRM records and pipeline data accurate and up to date
• Coordinate logistics for customer meetings, demos, and regional sales activity

Existing Customers & Partner Support

• Track relationships with existing EMEA customers, surface renewal and expansion signals, and act on them alongside the sales team
• Coordinate joint activity with regional partners and keep those relationships running smoothly

Marketing Support

• Contribute to regional marketing efforts — events, campaigns, and localized content for the Italian market
• Coordinate RetailNext's presence at regional trade shows and customer events
• Feed on-the-ground insight back to the marketing team on what resonates in-region

What We're Looking For

Required

• 2-5 years experience in a sales, business development, or commercial role — early-career candidates welcome, but you should be excited about a sales career
• Comfortable and confident with outbound outreach: cold calls, emails, and talking to prospects and customers
• Strong organizational skills and attention to detail — you keep deals and follow-ups on track
• Excellent written and verbal communication
• Based in Italy with the right to work in-region; Italian language fluency strongly preferred
• Proactive, self-directed working style suited to a remote role

Valued but Not Required

• Prior experience with a CRM platform such as Salesforce or HubSpot
• Exposure to SaaS, retail technology, or enterprise software sales
• An existing network of contacts in the Italian retail or tech sector

What We Offer

• Direct, hands-on mentorship from RetailNext's Head of EMEA as you learn the full sales cycle
• A clear path to a quota-carrying sales role as you build your track record
• Ground-floor ownership of pipeline and prospect strategy in one of our fastest-growing markets
• Monthly Recharge Day
• Holiday Exchange Program
• Best Self Benefit Program
• Medical Insurance
• Work from Anywhere up to 90 days