Associate Account Manager - FTC 6 Months
About this role
At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
ClassPass offers thousands of fitness and wellness experiences worldwide, helping people lead active, balanced lifestyles. Our platform makes discovering and enjoying activities simple, personalized, and joyful—whether it's fitness classes, self-care sessions, a healthy lunch, or a new adventure. Join us in shaping healthier, more vibrant communities around the globe.
Junior Account Manager, ANZ
About the role
This Junior Account Manager role is structured as a 6-month fixed-term contract. You'll join our ANZ Account Management team to run a dedicated, proactive partner engagement program. This will involve building a regular meeting cadence with ClassPass studio partners.
The goal: connect with as many partners as possible, improve commercial terms, lift partner sentiment, and get ahead of potential churn, targeting 20 live partner meetings a week via Zoom or in person.
Job Responsibilities
- Build and run a proactive outreach cadence targeting 20 live partner meetings per week (via Zoom or in person)
- Identify and negotiate opportunities to materially improve commercial terms for engaged partners
- Partner with Account Associates to hand off admin-heavy tasks, protecting time for live meetings
- Maintain accurate, up-to-date records of partner engagement, meeting outcomes, and term changes in Salesforce
- Support the Account Management team with Quarterly Business Review (QBR) prep for engaged partners
- Provide partner-facing support via phone, email, and video
- All other duties as assigned
Skills & Experience
- A solution-selling mindset with a passion for post-sale partner relationships, negotiation, and support
- Comfortable initiating outbound conversations and holding a high volume of meetings each week
- A detail-oriented approach to executing tasks, with the ability to manage multiple partner relationships and projects at once
- A team player, comfortable in an ever-changing startup environment
- Full working rights in Australia required
Role Details
- Location: Australia remote (partner meetings via Zoom or in person)
- Hours: Full Time
- Duration: 6-month fixed-term contract, with potential to convert to a permanent Account Manager role
Have we piqued your curiosity?
Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
The Company is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
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You'll be redirected to classpass's official application page on Greenhouse.