Associate, Customer Support
About this role
Company Description
foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description
- Analyze customer dispute cases to understand the underlying issues and prepare comprehensive case summaries.
- Coordinate with the Legal team to collect evidence, prepare documentation, and support case management.
- Represent foodpanda at consumer court hearings and other legal proceedings whenever required.
- Investigate customer complaints to identify operational gaps and root causes.
- Drive initiatives and improvement projects to eliminate recurring customer pain points and reduce future dispute cases.
- Collaborate closely with Customer Experience, Legal, Finance, Commercial, Marketing, Logistics, Product, and other internal stakeholders to improve customer experience.
- Partner with regional teams on strategic customer experience initiatives and dispute prevention projects.
- Track dispute trends, prepare reports, and present actionable insights to stakeholders.
- Ensure compliance with internal policies, legal requirements, and regulatory standards.
- Continuously identify opportunities to improve processes, policies, and customer communication.
Qualifications
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Associate, Customer Support position at deliveryhero?
The salary for this Associate, Customer Support role at deliveryhero is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Associate, Customer Support position at deliveryhero located?
This Associate, Customer Support role at deliveryhero is based in bd, Dhaka, Dhaka, , Bangladesh. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Associate, Customer Support role at deliveryhero full-time or part-time?
This is listed as a Contract position. It is posted as a Associate, Customer Support role at deliveryhero.
How do I apply for the Associate, Customer Support position at deliveryhero?
Click the "Apply Now" button on this page. You will be redirected to deliveryhero's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Associate, Customer Support job at deliveryhero posted?
This Associate, Customer Support position at deliveryhero was posted on Aug 18, 2026. Apply as soon as possible — early applications are often reviewed first.
Associate, Customer Support
deliveryhero
You'll be redirected to deliveryhero's official application page on SmartRecruiters.