Associate Director, Nexus, Investor Delivery

Company Description

About MUFG Investor Services

MUFG Investor Services is a trusted partner to many of the world’s largest public and private funds, providing asset servicing and operational solutions built for alternatives. With over $1 trillion in client assets under administration, we offer fund administration, banking, payments, fund financing, foreign exchange overlay, corporate and regulatory services, custody, business consulting, and more. Operating from 14 locations worldwide, we help clients mitigate risk, enhance efficiency, and navigate the operational complexities of today’s investment management landscape. As a division of Mitsubishi UFJ Financial Group (MUFG), one of the world’s largest financial institutions with approximately $3 trillion in assets, we combine deep expertise with the strength and stability of a leading financial institution. To learn more, visit us at www.mufg-investorservices.com.

Job Description

Reporting to Senior Leadership, you will:

• Oversee the day-to-day operations of the Investor Operations team, ensuring investor onboarding, trade processing, reporting, and cash activities are delivered accurately, efficiently, and in line with internal policies and procedures.
• Ensure appropriate quality control and risk management practices are in place, monitoring operational outputs, service levels, and the timely resolution of issues and exceptions.
• Act as an escalation point for complex or sensitive queries from clients, investors, fund managers, and internal departments, ensuring a high standard of client service.
• Support and oversee client onboarding and integration activities, ensuring a professional and positive experience throughout the client lifecycle.
• Lead, coach, and develop direct reports through regular performance discussions, career development, and annual review processes, fostering a culture of accountability and continuous improvement.
• Build and maintain strong relationships with clients and internal stakeholders, participating in service review meetings and supporting the client relationship management framework.
• Drive departmental initiatives, process improvements, and cross-functional projects while promoting MUFG's core values of Trust, Challenge & Empowerment, Passion for Clients, and Openness & Honesty.

Qualifications

• Bachelor's degree in Business, Finance, Accounting, Economics, or a related field.
• 8+ years of experience in investor operations, transfer agency, fund administration, investor services, or a similar financial services environment.
• Demonstrated experience leading, coaching, and developing teams in a client-focused operational environment.
• Experience in transaction processing, cash management, reporting, and client servicing is very important.
• Knowledge of investor lifecycle activities, including onboarding would be considered advantage.  
• Excellent stakeholder management, communication, and problem-solving skills, with the ability to effectively manage client relationships and escalated issues.

Additional Information

What’s in it for you to join MUFG Investor Services?

Take a look at our careers site and you’ll find everything you’d expect from a career with the fastest-growing business at one of the world’s largest financial groups. Now take another look. Because it’s how we define expectations that really defines us. You’ll feel that difference in all kinds of ways. Our vibrant CULTURE. Connected team. Love of innovation, laser client focus, and next-level LEARNING & DEVELOPMENT. 

So, why settle for the ordinary? Apply now for a Brilliantly Different
career.

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