Marketing Lead, MyTutor
ixllearning
Associate IT Help Desk Specialist
ixllearning· IT
About this role
IXL Learning, developer of personalized learning products used by millions of people globally, is seeking a Help Desk Associate to join our growing team. In this role, you'll provide timely and professional technical support to our IXL’ers in our San Mateo, CA office. Your enthusiasm, problem-solving skills, and dedication to customer service will help us maintain smooth operations and ensure our team can work efficiently and effectively.
This is a full-time position in our San Mateo, CA, headquarters office. The work schedule for this role is Monday-Friday in the office.
WHAT YOU'LL BE DOING
- Provide timely, professional, and effective technical assistance to our employees
- Deploy, maintain, troubleshoot, and support software, hardware, and operating systems on macOS, Windows, and Linux platforms
- Efficiently research and resolve support tickets involving hardware, software, and malware
- Assist in administering Google Workspace, Vonage phone system, Entra ID, and other key office-wide systems
- Develop and maintain clear documentation for processes, training, and internal resources
WHAT WE'RE LOOKING FOR
- Bachelor’s degree required
- Some experience in a customer-facing role in a corporate setting is preferred
- Strong written and oral communication skills
- Exceptional critical thinking, research, and problem-solving skills
- Ability to prioritize tasks and work efficiently
- Customer-centric attitude with a strong passion for helping others
- Detail-oriented and exceptionally organized
- Passion for improving education through technology!
The base hourly rate for this full-time position is $25.00 to $28.00 per hour + benefits. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire pay for the position. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
ABOUT IXL LEARNING
IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example:
- 1 in 4 students in the United States uses IXL.com
- Rosetta Stone provides an immersive learning experience for 25 languages
- Wyzant is the nation's largest community of tutors, covering 300+ subjects
- Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources
Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.
At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an equal opportunity employer and does not discriminate against applicants and employees based on any legally protected category.
Frequently Asked Questions
What is the salary for the Associate IT Help Desk Specialist role at ixllearning?
The listed salary for this Associate IT Help Desk Specialist position at ixllearning is USD 25–28. This is an full-time role.
Where is the Associate IT Help Desk Specialist position at ixllearning located?
This Associate IT Help Desk Specialist role at ixllearning is based in San Mateo, CA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Associate IT Help Desk Specialist at ixllearning belong to?
This Associate IT Help Desk Specialist position is part of the IT department at ixllearning. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Associate IT Help Desk Specialist position at ixllearning?
Click the "Apply Now" button on this page. You will be redirected to ixllearning's official application portal hosted on greenhouse where you can submit your application directly.
When was the Associate IT Help Desk Specialist job at ixllearning posted?
This Associate IT Help Desk Specialist position at ixllearning was posted on Sep 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Associate IT Help Desk Specialist
ixllearning · 💰 USD 25–28
You'll be redirected to ixllearning's official application page on Greenhouse.