Associate Manager - Account Management
sutherland
Associate Manager - Account Management
About this role
Company Description
At Sutherland we are a group of energetic and driven individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Job Description
Lead a team of analysts managing email operations, spam/abuse mitigation, and Trust & Safety workflows, ensuring operational excellence in a 24x7 environment.
Key Responsibilities:
- Oversee daily operations, ensuring SLA, productivity, and quality targets are consistently met
- Supervise, coach, and develop a team of agents; manage rostering and shift planning
- Monitor trends in spam, phishing, spoofing, and abuse; drive proactive mitigation strategies
- Conduct incident reviews, root cause analysis (RCA), and implement corrective/preventive actions
- Leverage Splunk to build dashboards, track KPIs, and generate actionable insights
- Ensure adherence to email authentication standards (SPF, DKIM, DMARC) and security protocols
- Collaborate with cross-functional teams and multi-vendor partners for seamless operations
- Drive continuous improvement initiatives, process optimization, and automation opportunities.
Qualifications
- 4+ years of experience in email operations / Trust & Safety / SOC environments
- Strong understanding of SMTP, SPF, DKIM, DMARC, and email infrastructure
- Hands-on experience with Splunk
- Proven experience managing teams in a 24x7 operational setup
- Strong stakeholder management, analytical, and decision-making skills
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Associate Manager - Account Management position at sutherland?
The salary for this Associate Manager - Account Management role at sutherland is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Associate Manager - Account Management position at sutherland located?
This Associate Manager - Account Management role at sutherland is based in Hyderabad, Hyderabad, TS, India, in, TS. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Associate Manager - Account Management role at sutherland full-time or part-time?
This is listed as a Full time position. It is posted as a Associate Manager - Account Management role at sutherland.
How do I apply for the Associate Manager - Account Management position at sutherland?
Click the "Apply Now" button on this page. You will be redirected to sutherland's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Associate Manager - Account Management job at sutherland posted?
This Associate Manager - Account Management position at sutherland was posted on Sep 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Associate Manager - Account Management
sutherland
You'll be redirected to sutherland's official application page on SmartRecruiters.