Associate Support Analyst Intern

berkley· Hourly/Temporary Positions
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🌍 Remote📍 Wilmington, DE, USOTHER

About this role

Company Details

Berkley Technology Services (BTS)Berkley Technology Services (BTS), a member company of W. R. Berkley Corporation, has facilities located in Des Moines, Iowa and Wilmington, Delaware, and global reach into UK/Europe, Latin America, and Asia Pacific region. BTS provides results-driven software applications, system connectivity, and world-class operational support across the enterprise. Offering an entrepreneurial and innovative culture, BTS encourages team members to think outside the box to deliver high-quality solutions. Additionally, BTS provides a competitive compensation and benefits package including a casual dress code and flexible work arrangements. BTS is constantly growing and expanding to meet the changing demands of one of the most successful insurance organizations in the world.

 

The Company is an equal employment opportunity employer.

Responsibilities

The Associate Support Analyst Intern on Berkley Technology Services’ Experience and Support (BEST) team will serve as a primary point of contact for end-users, providing technical support across a wide range of technologies while delivering exceptional customer service and contributing to continuous improvement initiatives.

 

• Manage end-user support requests that encompass a range of technical needs and come in via support tickets or calls • Take ownership of support requests from initial triage through final resolution, providing frequent and updated feedback to end-users • Escalate to and collaborate with engineering teams, including desktop engineering, server support, collaboration technologies, networking, information security, telephony support, and database administration • Apply problem-solving skills and a strong customer service focus to ensure end-users feel supported throughout the support experience • Play a key role in projects such as desktop refresh programs, technology upgrades, and process improvement initiatives • Propose ideas for automation and technical support enhancements to improve service delivery

Qualifications

Qualifications:

 

• Some college or university coursework in an Information Technology discipline preferred; an equivalent combination of education and work experience will suffice • Working knowledge of and/or interest in learning Windows 7/10, Microsoft Office Suite and/or O365, VPN, Citrix, Virtual Desktop Infrastructure (VDI), network monitoring, and remote tools • Previous exposure to or experience with IT Service Management/Ticketing tools, with a strong preference for ServiceNow • Some exposure to or experience with Microsoft Exchange and Active Directory administration preferred • Self-motivated achiever who gains satisfaction from providing excellent customer service

 

Education Requirement

• Some college or university coursework in an Information Technology discipline or equivalent combination of education and work experience

Additional Company Details

We do not accept unsolicited resumes from third party recruiting agencies or firms.

Additional Requirements

Location and Travel: • Primary location Wilmington, DE.

Sponsorship Details

Sponsorship not Offered for this Role

Responsibilities

The Associate Support Analyst Intern on Berkley Technology Services’ Experience and Support (BEST) team will serve as a primary point of contact for end-users, providing technical support across a wide range of technologies while delivering exceptional customer service and contributing to continuous improvement initiatives.
 
• Manage end-user support requests that encompass a range of technical needs and come in via support tickets or calls
• Take ownership of support requests from initial triage through final resolution, providing frequent and updated feedback to end-users
• Escalate to and collaborate with engineering teams, including desktop engineering, server support, collaboration technologies, networking, information security, telephony support, and database administration
• Apply problem-solving skills and a strong customer service focus to ensure end-users feel supported throughout the support experience
• Play a key role in projects such as desktop refresh programs, technology upgrades, and process improvement initiatives
• Propose ideas for automation and technical support enhancements to improve service delivery

Frequently Asked Questions

Is the salary disclosed for the Associate Support Analyst Intern position at berkley?
The salary for this Associate Support Analyst Intern role at berkley is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Associate Support Analyst Intern job at berkley remote?
Yes, this Associate Support Analyst Intern position at berkley is remote, with team members based in Wilmington, DE, US. You can work from home or anywhere in the supported regions.
Is the Associate Support Analyst Intern role at berkley full-time or part-time?
This is listed as a OTHER position. It is posted as a Associate Support Analyst Intern role in the Hourly/Temporary Positions department at berkley.
Which team or department does the Associate Support Analyst Intern at berkley belong to?
This Associate Support Analyst Intern position is part of the Hourly/Temporary Positions department at berkley. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Associate Support Analyst Intern position at berkley?
Click the "Apply Now" button on this page. You will be redirected to berkley's official application portal hosted on icims where you can submit your application directly.
When was the Associate Support Analyst Intern job at berkley posted?
This Associate Support Analyst Intern position at berkley was posted on Aug 27, 2026. Apply as soon as possible — early applications are often reviewed first.
Associate Support Analyst Intern
berkley
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