Associate Support Engineer

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software.

Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects.

The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments.

We are currently seeking an Associate Support Engineer (Command Center) based in our Sunway, Malaysia office. This position will report directly to the Sr. Director of SAP Delivery.

Position Summary 

As an entry level, the Associate Support Engineer (Command Center) role requires willingness to learn and acquire new technical knowledge, processes and methodologies applied on a day-to-day basis at the company. The Associate Support Engineer role will support technical issues resolution for our internal teams and clients in monitoring performance of calls, chats, and tickets to ensure service targets.

Essential Duties and Responsibilities 

• Flexibility to work in a 24x7 environment
• Monitors performance across all channels (calls, chats, tickets, etc.) in real time to ensure service targets are achieved for our clients
• Communicates cross functionally throughout the organization providing timely feedback to leaders on performance
• Supports resolution of technical issues for our internal teams and vendors
• Engages in our escalation process acting as a liaison between the business and technology team

Additional Duties and Responsibilities

Other job-related duties and responsibilities may be assigned from time to time.

Experience

0-1 year in any field

Skills

• Good attitude, interpersonal, presentation and communication
• General IT knowledge
• Attention to detail and ability to learn new skills
• Ability to work calmly and professionally in high pressure situations
• Good to have fluency in English language

Education

IT or Engineering Education Degree

Location

• Office - Sunway, Malaysia 
• Must have English Reading/Writing/Speaking at Business level

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

• Company
  • We dream big and innovate boldly.  

• Colleagues
  • We work with extraordinary people who create a culture of mutual respect and collaboration. 

• Clients
  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. 

• Community 
  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017 
• Over 6,300+ signed contracts to date, including Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com 

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.