Attendant - Casino Public Space

The Floor Attendant, under the direction of the Public Space Supervisor, is responsible for maintaining clean and attractive public and employee areas within the facility. 

ESSENTIAL DUTIES 

• Deep clean, sanitize, and maintain attractive front and back of house spaces 

• In observation or safety requirements, services assigned areas using provided chemicals and equipment according to established procedures 

• Perform other duties associated with public area housekeeping as assigned 

• Operate and keep clean equipment, which is used for sweeping, vacuuming, brushing, polishing, and more 

• Follow internal procedures for signing in and out equipment, radios, and master keys 

• Provide excellent customer service for our internal and external guests 

• Take responsibility for the cleanliness of public spaces 

• Recognize and respond to spills or other calls which require immediate attention 

• Use wet floor signs to ensure guest and employee safety around wet areas, spills, or other cleaning 

• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations 

• Demonstrate actions and behaviors that reinforce the Company’s Mission and Values. 

• Ensure prompt and discreet notification to managers and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations 

• Other duties as assigned 

QUALIFICATIONS 

• High school diploma or GED, or equivalent is preferred 

• Previous cleaning experience and knowledge of cleaning equipment and chemicals is preferred 

• Must possess outstanding guest service skills 

• Must be detail oriented 

• Must have high standards of cleanliness 

• Must conduct yourself in accordance with all Gaming Commission Regulations and Seminole Tribe of Florida and departmental policies and procedures 

SKILLS 

• Strong leadership and interpersonal skills  

• Excellent interpersonal, oral and written communication skills. 

• Meticulous, organized and accurate 

• Extreme confidentiality. 

• Familiarity with a variety of computer systems and applications. 

• Be flexible to work varying shifts and time schedules as needed. 

• Communicate effectively with all levels of employees and guests. 

• Manage multiple details and tasks concurrently in a changing environment. 

• Able to work effectively in a team environment. 

• Analyze and think about how possible solutions impact on the entire operation. 

PHYSICAL DEMANDS 

• Ability to stand and sit for extended periods of time. 

• Ability to walk distances. 

• Ability to lift 30 to 40 lbs. 

• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. 

• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.