Automotive Service Advisor

Hyundai Santa Monica is seeking a motivated and customer-focused Service Advisor to join our growing Service Department. This is a great opportunity for someone who enjoys working with customers, building relationships, and helping deliver an exceptional service experience.

The ideal candidate will have strong communication skills, attention to detail, and a passion for the automotive industry. Prior Service Advisor experience is preferred but not required — we are open to candidates with the right customer service skills, work ethic, and willingness to learn.

Join a winning team where you can grow your career with a respected automotive dealership!

Responsibilities

The Service Advisor is responsible for ensuring an exemplary experience for the service customer by providing a prompt and friendly greeting, listening to their description of problems or services needed, preparing repair orders and being proactive, accurate and thorough in communication.

The Service Advisors serves as a liaison between customer and technician ensuring the customer’s needs are understood by the technician and the recommended service and/or repairs are understood by the customer. 

• Prepare accurate Repair Orders showing time, cost and labor estimates, verifying warranty and service contracts and reviewing with clients.
• Promote the sale of labor, parts and accessories by providing explanation of estimates and obtaining approval for work that is sold.
• Follow the progress of service repairs and provide customers with timely updates.
• Ensure high levels of customer service and retention by promptly addressing and resolving customer complaints.
• Take ownership of the customer's experience by completing extra tasks that contribute to leaving a positive impression at the dealership.

 Qualifications

• Preferred: Minimum of one year of previous Service Advisor experience preferred
• Prior automotive dealership Service Advisor experience is a plus
• Open to candidates with retail automotive advisor or customer service experience
• Strong communication and interpersonal skills.
• Dedication to delivering exceptional customer service.
• Valid driver’s license and acceptable driving record. 

Compensation 

• The estimated annual earnings for this position are $35,152.00 - $150,000.00 after factoring in all forms of compensation including hourly pay, commission, overtime, etc.

Employees in this position will primarily be paid commissions based on performance but will also be paid minimum wage for non-sales work and for rest periods.

Please keep in mind that this range may vary depending on skills, experience, job-related knowledge, and location.