Sr. Customer Service Engineer
WorldwideTechServices
Full time
Avaya Engineer
About this role
Company Description
American Technology Services (ATS) is a Managed Services and Managed Security Services Provider providing unparalleled Information Technology services to businesses, organizations, and government agencies. For over 28 years, ATS has been helping organizations manage risk, align IT with the needs of the business, and gain efficiencies through new and innovative technology solutions.
Job Description
- Deliver high-quality technical support for Avaya communication systems and products
- Troubleshoot and resolve complex issues related to Avaya platforms, including IP Office and Aura
- Analyze and diagnose network-related problems affecting Avaya systems
- Collaborate with cross-functional teams to implement solutions and system upgrades
- Maintain accurate documentation of support activities and technical configurations
- Provide clear and concise communication to clients regarding issue resolution and best practices
- Stay up-to-date with the latest Avaya technologies and industry trends
- Participate in on-call rotations to ensure 24/7 support coverage
- Additional requirements may exist if offer of employment is extended
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field
- 3+ years of experience in Avaya systems support
- Strong knowledge of Avaya communication systems and products, including IP Office and Aura platforms
- Proficiency in network protocols such as TCP/IP and SIP
- Excellent troubleshooting and problem-solving skills
- Avaya certifications (e.g., ACSS, ACIS, or APSS) preferred
- Strong understanding of telecommunications and unified communications
- Exceptional customer service and communication skills
- Ability to work efficiently in a fast-paced environment
- Excellent organizational skills and attention to detail
- Experience with technical documentation and report writing
Additional Information
All your information will be kept confidential according to EEO guidelines.
Frequently Asked Questions
Is the salary disclosed for the Avaya Engineer position at WorldwideTechServices?
The salary for this Avaya Engineer role at WorldwideTechServices is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Avaya Engineer position at WorldwideTechServices located?
This Avaya Engineer role at WorldwideTechServices is based in Evansville, Evansville, IN, United States, IN, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Avaya Engineer role at WorldwideTechServices full-time or part-time?
This is listed as a Full time position. It is posted as a Avaya Engineer role in the ATS department at WorldwideTechServices.
Which team or department does the Avaya Engineer at WorldwideTechServices belong to?
This Avaya Engineer position is part of the ATS department at WorldwideTechServices. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Avaya Engineer position at WorldwideTechServices?
Click the "Apply Now" button on this page. You will be redirected to WorldwideTechServices's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Avaya Engineer job at WorldwideTechServices posted?
This Avaya Engineer position at WorldwideTechServices was posted on Jun 16, 2025. Apply as soon as possible — early applications are often reviewed first.
Avaya Engineer
WorldwideTechServices
You'll be redirected to WorldwideTechServices's official application page on SmartRecruiters.