Head of Finance Operations
Batgroup
B2B Customer Service Representative (Part Time or Full Time)
Batgroup· Customer Experience
About this role
At Batgroup, we're on a mission to bring peace of mind into people's lives and fairness into the home cleaning industry. As Europe's leading digital platform for home cleaning services, we connect thousands of households with trusted, insured cleaning professionals. We operate with a bias for action, value radical transparency, and believe that treating our cleaning agents with profound fairness is the ultimate driver of customer satisfaction.
We are looking for a motivated B2B Customer Service Representative to join our team in Zürich. In this role, you will support the daily operations of our B2B cleaning services, serving as the central link between our corporate clients and our field team.
Your responsibilities
- Client & Agent Communication: Serve as the primary contact for corporate clients and cleaning staff via phone and email.
- Scheduling & Dispatch: Coordinate cleaning schedules, accommodate client changes, and find quick replacements for last-minute absences or emergencies.
- Quality & Incident Management: Address client feedback or complaints constructively and work closely with Field Coordination to maintain service standards.
- System Operations: Keep client records, schedule logs, and ticketing systems accurate and up to date in real time.
- Process Improvement: Spot recurring operational bottlenecks and suggest practical ways to improve service quality.
- Completed Commercial Apprenticeship (Kaufmännische Grundbildung / KV EFZ) or equivalent education (e.g., secondary/higher diploma in hospitality or retail)
- Fluent Swiss German or High German (C1/C2 required for daily client communication; Swiss German dialect understanding is a strong plus). Good working knowledge of English (B2). French is an advantage.
- Valid driver’s license (Category B) and comfortable driving a manual car.
- Quick-thinking, resilient under pressure, and inherently solution-oriented when unexpected disruptions arise.
- Comfortable working with modern computer systems, CRM tools, and digital communication channels.
Ready to make an impact?
If you want a role where you can use your language skills, support people, and help us build something meaningful in Zurich, we’d love to meet you.
Apply now and join a team that’s transforming the cleaning industry for the better.
Frequently Asked Questions
Is the salary disclosed for the B2B Customer Service Representative (Part Time or Full Time) position at Batgroup?
The salary for this B2B Customer Service Representative (Part Time or Full Time) role at Batgroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the B2B Customer Service Representative (Part Time or Full Time) position at Batgroup located?
This B2B Customer Service Representative (Part Time or Full Time) role at Batgroup is based in Dübendorf, Zurich, Switzerland. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the B2B Customer Service Representative (Part Time or Full Time) at Batgroup belong to?
This B2B Customer Service Representative (Part Time or Full Time) position is part of the Customer Experience department at Batgroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the B2B Customer Service Representative (Part Time or Full Time) position at Batgroup?
Click the "Apply Now" button on this page. You will be redirected to Batgroup's official application portal hosted on workable where you can submit your application directly.
When was the B2B Customer Service Representative (Part Time or Full Time) job at Batgroup posted?
This B2B Customer Service Representative (Part Time or Full Time) position at Batgroup was posted on Aug 19, 2026. Apply as soon as possible — early applications are often reviewed first.
B2B Customer Service Representative (Part Time or Full Time)
Batgroup
You'll be redirected to Batgroup's official application page on workable.