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Bank of Jordan
Banking Application Support Clerk
Bank of JordanΒ· IT Management
About this role
- Provide first-line and second-line (L1/L2) support for banking and business applications, ensuring timely resolution of incidents and service requests.
- Monitor application health, availability, and performance, proactively identifying and escalating issues when necessary.
- Troubleshoot application, integration, and data-related issues, ensuring minimal disruption to business operations.
- Support daily operational activities, including batch processing, job scheduling, and end-of-day (EOD) banking activities.
- Perform application deployment and configuration activities across development, testing, and production environments under established change procedures.
- Coordinate with development, infrastructure, database, and vendor teams to investigate and resolve application issues.
- Maintain accurate incident records, root cause analysis documentation, and support knowledge base articles.
- Participate in incident, problem, and change management processes in accordance with ITIL best practices.
- Assist in user acceptance testing (UAT), system upgrades, patch deployments, and release activities.
- Monitor logs and system alerts, escalating critical issues to senior support staff and management as required.
- Ensure compliance with internal policies, security standards, audit requirements, and banking regulations.
- Support business users by providing guidance, training, and timely communication during incidents and service disruptions.
- Contribute to continuous improvement initiatives to enhance application stability, support processes, and service quality.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 2β5 years of experience in application support, IT operations, or a similar technical support role.
- Experience supporting banking, financial services, or enterprise applications is preferred.
- Familiarity with service management frameworks such as ITIL.
Frequently Asked Questions
Is the salary disclosed for the Banking Application Support Clerk position at Bank of Jordan?
The salary for this Banking Application Support Clerk role at Bank of Jordan is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Banking Application Support Clerk position at Bank of Jordan located?
This Banking Application Support Clerk role at Bank of Jordan is based in Amman, Amman Governorate, Jordan. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Banking Application Support Clerk at Bank of Jordan belong to?
This Banking Application Support Clerk position is part of the IT Management department at Bank of Jordan. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Banking Application Support Clerk position at Bank of Jordan?
Click the "Apply Now" button on this page. You will be redirected to Bank of Jordan's official application portal hosted on workable where you can submit your application directly.
When was the Banking Application Support Clerk job at Bank of Jordan posted?
This Banking Application Support Clerk position at Bank of Jordan was posted on Jul 16, 2026. Apply as soon as possible β early applications are often reviewed first.
Banking Application Support Clerk
Bank of Jordan
You'll be redirected to Bank of Jordan's official application page on workable.