Banquets Bar Porter - Banqueting Operations

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Company: Hard Rock Ottawa Hotel & Casino 

Location: Ottawa, Ontario

Job Type: On-Call

Is this a current vacancy? Yes, this is an existing open position. 

Compensation: CAD $19.33/Hr.

License Requirements: Smart Serve Certificate

OVERVIEW: 

 The Banquets Bar Porter is responsible for supporting banquet and event bar operations by ensuring bars are fully stocked, organized, and prepared for service. This role assists bartenders and banquet staff with the setup, maintenance, and breakdown of bars during meetings, conferences, weddings, and special events. The Banquets Bar Porter helps transport beverages, supplies, glassware, and equipment, maintains cleanliness and inventory levels, and provides excellent service support to contribute to a successful guest experience. The ideal candidate is dependable, physically capable of lifting and moving supplies, and able to work efficiently in a fast-paced hospitality environment.

RESPONSIBILITIES: 

• Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest’s name when possible

• Cleans bar area, including bar tops, sinks, glasses, refrigerators, coolers and other bar appliances in accordance with Hard Rock policies.

• Ensures bar is set properly.

• Ensures all soda gun products, fruit garnishes, and mixes meets service standards.

• Stocks assigned bar with product and supplies throughout the shift.

• Prepares all mixes and garnishes.

• Thank guests with genuine appreciation and provide a fond farewell.

• Maintain cleanliness of work areas throughout the shift.

• Notify management of maintenance repair issues relating to the bar and service area.

• Complete any additional reasonable requests by management.

• Demonstrates impeccable product knowledge.

• Answer questions - accurately and politely.

• Direct guests to areas & restrooms.

• Create memorable experiences.

• Entertain guests with AMPLIFIED SERVICE.

• Lives the Brand.

QUALIFICATIONS, EDUCATION, EXPIERENCE:

(Related education and experience may be interchangeable on a year for year basis) 

• Must be at least 19 years of age

• Follows all food safety & sanitation procedures

• Must be Smart Serve certified or willing to obtain it

• Practicing all general safety standards

• Performing duties which require bending & reaching

• Lifting & transporting up to 25 pounds

• Standing or walking, for up to 8+ hours

• Maintaining a well-groomed appearance (“having a plan”)

• Following all uniform guidelines

• Recycling products, where possible

• Remaining calm in a hectic, fast-paced atmosphere

• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency

• Must be fluent in English and able to communicate effectively in both spoken and written English.   

• Displaying a positive and outwardly friendly attitude toward guests

• Maintaining HRC’s 5 core Values and Mission Statement

PHYSICAL DEMANDS

• Ability to stand and sit for extended periods of time.

• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to handle, or feel; reach with hands and arms, talk or hear; and taste or smell. The employee must frequently lift and/or move 25 pounds or more.

• The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public. 

Working Conditions: 

Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times when you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

Closing:  

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at [email protected] if you require accommodation at any time throughout the hire process.

We thank all candidates for their interest, however, only those being considered for an interview will be contacted.