BAU Manager
Unison Group
BAU Manager
Unison Group· Jonali
About this role
Role Level: We need Managers who oversee operations and to whom Support Engineers report. Proven experience managing production support operations is mandatory.
· Operational Excellence: Lead daily "Run" operations to ensure high availability and production stability. Manage the end-to-end application lifecycle and incident response, preferably for Data/Analytics platforms (e.g., Tableau).
· Stakeholder Liaison: Serve as the SPOC for leadership on all operational matters. Translate complex technical issues into clear business impact and manage expectations across technical teams and business units during critical events.
· Strategic Communication: Deliver concise, high-impact updates on platform health and service delivery. Orchestrate weekly, bi-weekly, and monthly status reviews with key stakeholders to drive alignment.
· JIRA & Data Insights: Drive transparency by governing JIRA workflows and generating advanced reporting to track SLAs, ticket trends, and team velocity.
· Service Design (ITIL): Implement and mature ITIL-based frameworks (Incident, Change, and Problem Management) to ensure scalable, repeatable service delivery; ITIL certification is highly preferred.
· Landscape: Candidates must have experience in the IT Application landscape, ideally managing Data/Analytics platforms.
Frequently Asked Questions
Is the salary disclosed for the BAU Manager position at Unison Group?
The salary for this BAU Manager role at Unison Group is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the BAU Manager position at Unison Group located?
This BAU Manager role at Unison Group is based in Mumbai, Maharashtra, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the BAU Manager at Unison Group belong to?
This BAU Manager position is part of the Jonali department at Unison Group. See the full job description for more information about the team structure and responsibilities.
How do I apply for the BAU Manager position at Unison Group?
Click the "Apply Now" button on this page. You will be redirected to Unison Group's official application portal hosted on workable where you can submit your application directly.
When was the BAU Manager job at Unison Group posted?
This BAU Manager position at Unison Group was posted on Apr 30, 2026. Apply as soon as possible — early applications are often reviewed first.
BAU Manager
Unison Group
You'll be redirected to Unison Group's official application page on workable.