Bookkeeper & Office Support
CMG Marketing
Bilingual Program Administration / Customer Service Representative
About this role
CMG Marketing, a full-service marketing, contact center, and program management company, is seeking a highly skilled and experienced Program Administration / Customer Service Representative to join our team. Our company is dedicated to helping our clients achieve their program goals and objectives. The successful candidate will be responsible for providing administrative and operational support to our programs and clients while also delivering exceptional customer service. This is a full time - in office position, with an office in the Don Mills area and due to the various responsibilities, not a virtual position. Bilingual language requirement - English and French.
Responsibilities
- Assist in the day-to-day administration of programs, including data entry, tracking, and reporting
- Answer and handle customer inquiries, complaints, and issues in a professional and timely manner (via phone and email)
- Manage and monitor program schedules, ensuring timely execution and delivery of all program components
- Collaborate with clients, stakeholders, and team members to ensure program goals and objectives are met
- Support the development and implementation of programs, including all administration and reporting
- Maintain accurate and up-to-date program files, records, and databases
- Contribute to the continuous improvement of program processes and procedures to enhance efficiency and effectiveness
- Bilingual - written/language skills in both English and French
- 2+ years of experience in program administration or customer service/Office environment
- Related Diploma
- Excellent communication skills, both verbal and written
- Strong interpersonal skills and ability to build and maintain positive relationships with clients, stakeholders, and team members
- Ability to work independently, as well as part of a team, in a fast-paced, deadline-driven office environment
- Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint
Frequently Asked Questions
Is the salary disclosed for the Bilingual Program Administration / Customer Service Representative position at CMG Marketing?
The salary for this Bilingual Program Administration / Customer Service Representative role at CMG Marketing is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Bilingual Program Administration / Customer Service Representative position at CMG Marketing located?
This Bilingual Program Administration / Customer Service Representative role at CMG Marketing is based in Toronto, Ontario, Canada. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Bilingual Program Administration / Customer Service Representative role at CMG Marketing full-time or part-time?
This is listed as a Full time position. It is posted as a Bilingual Program Administration / Customer Service Representative role at CMG Marketing.
How do I apply for the Bilingual Program Administration / Customer Service Representative position at CMG Marketing?
Click the "Apply Now" button on this page. You will be redirected to CMG Marketing's official application portal hosted on workable where you can submit your application directly.
When was the Bilingual Program Administration / Customer Service Representative job at CMG Marketing posted?
This Bilingual Program Administration / Customer Service Representative position at CMG Marketing was posted on Aug 31, 2026. Apply as soon as possible — early applications are often reviewed first.
Bilingual Program Administration / Customer Service Representative
CMG Marketing
You'll be redirected to CMG Marketing's official application page on workable.