Bookings Admin Assistant

About the company
A firm based in London, delivering expert valuation, commercial agency, and advisory services across the UK. With over 25 years of experience supporting a diverse range of clients from developers and investors to legal and financial professionals through precise, strategic, and client-focused solutions.

Responsibilities:

• Uploading instructions from lenders onto the internal system.
• Contacting customers to schedule property survey appointments.
• Managing the surveyor's diary and coordinating appointments efficiently within their area to minimize travel.
• Handling inbound calls from customers requesting valuations.
• Converting leads into sales for valuations (as B2C business increases).
• General administrative tasks and email management (Microsoft Outlook).
• Accessing lender portals and using Microsoft Excel for case management.

Requirements:

• Strong phone manner and communication skills.
• Good organizational and time management skills.
• Logical thinking and ability to coordinate appointments efficiently.
• Sales skills and ability to convert leads.
• General administrative skills (email, basic computer systems).
• Familiarity with Microsoft Outlook and Excel.

Additional Information:

• Remote working position.
• Must be available to work UK hours.
• No specific surveying or property industry knowledge required.