AVP, Sales Engineering EMEA
catonetworks
Bot Manager
catonetworks· Product Support
About this role
Welcome to the future of cloud networking and security!
Cato Networks is the first company to converge enterprise networking and security into one centralized and global service that is delivered by cloud. It is led by networking and security pioneer Shlomo Kramer (Check Point, Imperva) and early investor (Palo Alto Networks, Exabeam, Trusteer and more). Cato’s unique technology inspired a brand-new product category, later named “SASE” by Gartner and a market expected to reach $28.5 billion by 2028.
This is your opportunity to get on the rocket ship and join a company that is building a cutting-edge enterprise network and secure cloud platform, and is on a fast track to becoming the worldwide market leader – don’t miss it!
The Bot Manager will own the ongoing quality, performance, and effectiveness of our Support bot, ensuring it delivers accurate and valuable responses and continuously improves over time.
This role sits at the intersection of Support, technology, and business operations. It requires someone who understands customers and Support workflows, has the technical knowledge to evaluate the quality of the bot’s responses, and can take a critical, data-driven approach to defining how success is measured and identifying where improvements are needed.
Responsibilities
This role sits at the intersection of Support, technology, and business operations. It requires someone who understands customers and Support workflows, has the technical knowledge to evaluate the quality of the bot’s responses, and can take a critical, data-driven approach to defining how success is measured and identifying where improvements are needed.
Responsibilities
- Own the ongoing monitoring and evaluation of the Support bot’s performance and response quality.
- Define and track relevant KPIs and success metrics to provide clear visibility into the bot’s effectiveness and identify areas for improvement.
- Review bot-generated responses and interactions to identify quality gaps, recurring issues, and opportunities to improve accuracy and effectiveness.
- Develop a structured approach for evaluating whether the bot is performing as expected, moving from individual conversation reviews toward consistent and scalable quality monitoring.
- Analyze bot performance from both a technical and business perspective, considering response accuracy as well as the impact on Support operations and customer experience.
- Work closely with Support teams and relevant stakeholders to understand real-world use cases, feedback, and operational needs.
- Identify trends and improvement opportunities based on bot interactions and translate them into actionable recommendations.
- Support the continued evolution of the bot as its role within the Support workflow expands and becomes increasingly automated.
Requirements
- At least Tier 2-level technical Support knowledge; Tier 3-level experience is a strong advantage.
- Experience with networking and/or security environments.
- Strong understanding of technical Support environments and the ability to assess the accuracy and quality of technical responses.
- Experience working directly with customers and a strong understanding of customer needs and Support workflows.
- Ability to combine technical understanding with business and operational thinking.
- Strong analytical and critical-thinking skills, with the ability to define meaningful KPIs and evaluate performance objectively.
- Ability to identify quality gaps, recurring patterns, and areas for improvement and translate them into actionable recommendations.
- Strong ownership mindset and the ability to independently build structure and processes in an evolving area.
- Experience in Support, Support Operations, Premium Support, Professional Services, or a similar customer-facing technical environment.
Frequently Asked Questions
Is the salary disclosed for the Bot Manager position at catonetworks?
The salary for this Bot Manager role at catonetworks is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Bot Manager position at catonetworks located?
This Bot Manager role at catonetworks is based in Tel Aviv District, Israel. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Bot Manager at catonetworks belong to?
This Bot Manager position is part of the Product Support department at catonetworks. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Bot Manager position at catonetworks?
Click the "Apply Now" button on this page. You will be redirected to catonetworks's official application portal hosted on greenhouse where you can submit your application directly.
When was the Bot Manager job at catonetworks posted?
This Bot Manager position at catonetworks was posted on Aug 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Bot Manager
catonetworks
You'll be redirected to catonetworks's official application page on Greenhouse.