Business Analyst
cloudanalogy· CRM Delivery
About this role
Job Description – Salesforce Business Analyst (0–1 Year Experience)
We are looking for a Salesforce Business Analyst with 0–1 year of experience and a basic understanding of Business Analysis, Agile/Scrum, SDLC, and story/ticket writing. The candidate should have functional knowledge of Salesforce Administration, especially in Sales Cloud, Service Cloud, and Experience Cloud.
Key Responsibilities:
- Assist in gathering and documenting business requirements from stakeholders
- Support preparation of BRDs, FRDs, and user stories
- Participate in stakeholder meetings and capture MoM, action items, and decisions
- Assist in creating and managing story tickets and acceptance criteria
- Support As-Is / To-Be process mapping
- Collaborate with development and QA teams to ensure requirements are understood
- Support UAT activities, including test case preparation and defect tracking
- Maintain project documentation, trackers, and reports
- Identify gaps or inconsistencies in requirements and escalate when needed
Required Skills:
- Basic understanding of Agile/Scrum and SDLC
- Basic knowledge of story writing / ticket creation
- Good communication and documentation skills
- Basic understanding of Salesforce CRM platform
- Knowledge of Salesforce standard objects like Leads, Accounts, Opportunities, and Cases
- Exposure to Salesforce reports and dashboards
- Good knowledge of Salesforce Admin (Sales, Service, Experience Cloud)
Preferred:
- Internship/project exposure in Salesforce BA / CRM projects
- Familiarity with tools like JIRA / Confluence
- Salesforce Admin knowledge or certification is a plus
Frequently Asked Questions
Is the salary disclosed for the Business Analyst position at cloudanalogy?
The salary for this Business Analyst role at cloudanalogy is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Business Analyst position at cloudanalogy located?
This Business Analyst role at cloudanalogy is based in Chandigarh, PB, India, Noida, UP, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Business Analyst role at cloudanalogy full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Business Analyst role in the CRM Delivery department at cloudanalogy.
Which team or department does the Business Analyst at cloudanalogy belong to?
This Business Analyst position is part of the CRM Delivery department at cloudanalogy. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Business Analyst position at cloudanalogy?
Click the "Apply Now" button on this page. You will be redirected to cloudanalogy's official application portal hosted on keka where you can submit your application directly.
When was the Business Analyst job at cloudanalogy posted?
This Business Analyst position at cloudanalogy was posted on May 13, 2026. Apply as soon as possible — early applications are often reviewed first.
Business Analyst
cloudanalogy
You'll be redirected to cloudanalogy's official application page on keka.