Business Analyst
klay· CEO's Team
About this role
Job Description
Business Analyst Profile
A detail-oriented Business Analyst with strong analytical and problem-solving skills, experienced in enterprise-wide data gathering, analyzing, and translating business requirements into actionable insights in leveraging Salesforce CRM & other S/W applications. Adept at working with cross-functional teams to improve processes, drive efficiency, and support data-driven decision-making.
Proficient in information requirement gathering, stakeholder management, and documentation, with hands-on experience in tools such as Excel, SQL and data visualization platforms. She/he will have the ability to bridge the gap between business needs and technical solutions while ensuring alignment with organizational goals.
Key Responsibilities
- Study existing S/W systems and processes and analyse
- Understand (functional and information) business requirements from various functional stakeholders
- Conduct gap analysis and propose functional process improvements related to admission, enrolments, fee tracking and child life cycle management and document
- Configure and optimize Salesforce CRM for lead management, enquiry tracking, follow-ups, and conversions (it should be all end-to-end processes of SF and not limited to leads)
- Analyze enquiry-to-admission conversion funnels and suggest improvements
- Develop and maintain dashboards and reports for enrolment trends, occupancy, and revenue tracking
- Work closely with center heads and sales teams to improve parent engagement processes
- Support automation of workflows such as lead assignment, follow-up reminders, and communication triggers
- Coordinate with technical teams for Salesforce customizations and integrations
- Conduct UAT and ensure system enhancements meet business needs
- Ensure data quality, consistency, and compliance across centers
- Prepare functional specifications, BRDs, and user stories
- Collaborate with Sales Force support and development team for solution implementation
- Perform data analysis and generate insights for business decisions
- Support UAT (User Acceptance Testing) and ensure quality deliverables
- Monitor project progress and report key metrics
Key Skills
- Requirement Gathering & Analysis
- Stakeholder Management (Sales, Operations and Academic Teams)
- Data Analysis & Interpretation and MIS reporting
- Multi Centre Operations Management
- Functional Process Improvement and approaches to Automation
- Documentation (BRD, FRD, SRS)
- Tools: Excel, SQL, Power BI / Tableau
- Communication & Presentation Skills
Ideal Background
- Post Graduate in Business Administration, Finance, IT, or related field
- 2–8 years of relevant experience (Minimum 7-8 years of experience)
- Hands-on experience with Salesforce CRM or any other popular ERP (Admin or functional exposure is a plus)
- Experience in domains like Finance, Telecom, Healthcare, or IT services
- Proficiency in Excel and reporting tools
Frequently Asked Questions
Is the salary disclosed for the Business Analyst position at klay?
The salary for this Business Analyst role at klay is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Business Analyst position at klay located?
This Business Analyst role at klay is based in Bangalore, KA, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Business Analyst role at klay full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Business Analyst role in the CEO's Team department at klay.
Which team or department does the Business Analyst at klay belong to?
This Business Analyst position is part of the CEO's Team department at klay. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Business Analyst position at klay?
Click the "Apply Now" button on this page. You will be redirected to klay's official application portal hosted on keka where you can submit your application directly.
When was the Business Analyst job at klay posted?
This Business Analyst position at klay was posted on Jul 3, 2026. Apply as soon as possible — early applications are often reviewed first.
Business Analyst
klay
You'll be redirected to klay's official application page on keka.