Business Operations Analyst • BNK - Customer Operations (ATM Industry)

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Forecasting & Analytical Responsibilities

• Actively gather and analyze data required to enhance forecasting methodologies.
• Ensure ATMs/cashpoints are optimally serviced—minimizing cash-outs while maximizing cash utilization.
• Analyze existing cash optimization processes and recommend improvements.
• Consolidate multiple data sources to identify patterns, trends, anomalies, and root causes.
• Analyze large ATM transaction datasets to evaluate performance indicators and service gaps.
• Monitor ATM uptime metrics and highlight factors affecting availability and transaction volumes.
• Perform root-cause analysis for transaction failures or dips in performance.

Reporting & Stakeholder Management

• Prepare impact analysis reports, performance dashboards, and analytical summaries for internal teams.
• Collaborate with cross-functional teams to implement corrective actions and service improvements.
• Maintain strong relationships with internal and external stakeholders, aligning with business requirements.

Team & Operational Responsibilities

• Contribute to performance management, training, talent evaluation, and team development.
• Support operations during weekends and public holidays, as/if needed.
• Participate in rotational shifts aligned with different country time zones.
  
  We are looking for candidates from ATM industry only

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.