Business Operations Associate

Learn about knok

At knok, we dare to lead and humanise the digital transformation of healthcare. We envision a world where everyone has timely access to quality healthcare through digital technology, creating a more equal society. We genuinely believe in it, and you can recognise it in every person who embraces this mission.

Through a Digital Front Door strategy, knok connects patients, providers and healthcare professionals in one place. Our API-first white-label platform enables a continuous, engaging and personalised healthcare experience for all conditions through a cutting-edge Patient Journey Engine.

With regular clinical practice as our main source of knowledge, we leverage ready-to-use data to improve care automation and increase financial savings. Since 2015, we have enabled more than 2.5 million clinical interactions in over 12 countries. Our platform is scalable and AI-ready, enhancing the power of data-driven care to deliver better outcomes during all stages of life.

Are you ready to join us in revolutionising healthcare and making a tangible impact on people's lives?

About the Role

We are looking for a Business Operations Associate to join our Business Operations team. This role involves supporting the coordination and operational implementation of new projects, contributing to successful onboarding and go-live processes.

The ideal candidate will combine strong organisational skills with the ability to respond effectively to day-to-day operational challenges, while maintaining a structured and empathetic approach.

Your role:

• Support the implementation, onboarding and go-live of new projects
• Assist in managing operational aspects of ongoing projects
• Help create and maintain dashboards and reporting tools to monitor daily activity and performance
• Provide reactive support by addressing operational issues promptly and effectively
• Collaborate with cross-functional stakeholders, supporting alignment and smooth communication
• Contribute to structured processes that drive operational efficiency and customer success

About you

• Fluency in both Portuguese and English, with the ability to communicate clearly in writing and in conversation.
• Availability to travel when required.
• Up to 2 years of professional experience, or a recent academic background, in Business Operations, Project Management, Management, Engineering, or a related field. Internships are also valued.
• The ability to organise your work, manage multiple priorities, and consistently meet deadlines.
• The ability to analyse information, identify patterns, and use data to support decision-making.
• A proactive approach to identifying issues, proposing solutions, and following through until resolution.
• The ability to build effective working relationships with different stakeholders and collaborate across teams.
• Curiosity to understand how processes work and identify opportunities to improve them.
• Attention to detail when managing operational activities, documentation, and reporting.

It will be a plus if you

• Have previous experience in operations, project coordination, or customer-facing roles.
• Have worked in a technology, healthcare, or services environment.
• Have experience working with multiple stakeholders or cross-functional teams.

Recruitment stages

1. People Interview: A conversation to get to know you better, explore your background and motivation, and introduce you to knok, our culture, and the role.

2. Hiring Manager Interview: A conversation with the hiring manager to explore your experience in more detail, discuss your approach to the key challenges of the role, and give you the opportunity to learn more about the team and how we work.

3. Final Interview: A final conversation to deepen our mutual understanding, explore your fit with the team and knok’s culture, and clarify any remaining questions about the role and the journey ahead.

If you’re interested in transforming healthcare through technology and human-centred care, we encourage you to apply.