Business Process Analyst/System Help Desk

Overview

Position Summary

This position is for employment with NYK Group Americas Inc.

The role will be a member of the NGA RORO NSA BPM team to provide service to business stakeholders across NSA Region in support of RORO business processes and their associated IT systems, including PRESTO, TOM, and other local systems.  The responsibility includes business process analysis, as well as business process improvement through process rationalization and system enhancement.  The role requires work with internal groups such as BPM (CAR BPM, Regional BPM, Local BPM) and NBS (NBSA, NBST, NBSSA, NBSE), as well as external groups such as customers, vendors and customs authorities.  The Help Desk supports functions such as Sales, Trade, Customer Service, Documentation, AR, Operations, Cost Control, AP, Customs, and EDI.  In addition to the BPM Help Desk, there will be responsibility to complete projects in support of NSA RORO Region.

Compensation: $80,000-$90,000

Responsibilities

Essential Job Functions

Project Coordination & Collaboration

• Participate in regular BPM team meetings to:

  • Share project status, risks, and issues
  • Present proposed solutions
  • Collaborate on business process and system improvements

• Conduct recurring (e.g., weekly) project meetings with stakeholders and cross-functional teams to:

  • Facilitate discussions
  • Capture and investigate issues
  • Identify and demonstrate solutions

• Collaborate with NSA BPM Manager/Supervisor and Secaucus-based team members on project planning and execution

Business Requirements & System Enhancements

• Document and communicate business requirements to NBSA for local system enhancements, ensuring a clear understanding of business needs

• Partner with NBSA to:

  • Review UAT demonstrations prior to testing
  • Build shared understanding of enhancements and expected functionality

• Conduct User Acceptance Testing (UAT) for system enhancements and defect tickets

• Communicate UAT defects to NBSA via tickets, email, and meetings, and:

  • Assess defect priority
  • Define and execute resolution plans collaboratively

Additional Responsibilities

Execution & Coordination

• Manage resolution of business process and system-related issues and requests

• Lead and support projects focused on:

  • Business process improvements
  • System enhancements

• Develop project plans for system releases and ad hoc initiatives

• Conduct regular status meetings with:

  • Business stakeholders
  • BPM team (Tokyo)
  • IT teams, as required

• Perform business analysis to:

  • Identify issues
  • Recommend effective solutions

• Gather and document business requirements from Subject Matter Experts (SMEs)

• Compile and analyze business cases for system enhancements, including ROI assessments (benefits vs. cost) for management approval

• Provide formal sign-off on:

  • Business requirements
  • QA test scenarios and results
  • UAT results and production readiness

Reporting & Performance Monitoring

• Provide regular status updates to management, including:

  • Progress
  • Risks and issues
  • Mitigation plans

• Monitor business process performance using key performance indicators (KPIs)

• Escalate risks, delays, or quality concerns that impact project success

System & Process Oversight

• Create and manage enhancement/defect tickets:

  • Track progress
  • Perform follow-ups
  • Report status to stakeholders

• Identify and communicate business priorities for system enhancements within specific domains

• Define, gather, and refine KPIs for assigned business areas

Leadership & Stakeholder Engagement

• Act as liaison between:

  • Internal stakeholders (NSA RORO SMEs, Management, BPM Tokyo)
  • External stakeholders (customers, vendors)

• Facilitate and participate in cross-functional status meetings as needed

• Partner with NSA BPM leadership to:

  • Define strategic priorities
  • Guide initiatives related to process optimization and system enhancement

Qualifications

• Problem Solver - capable of dissecting complex problems and providing appropriate solutions and alternatives that are specific.
• Positive Attitude - maintains a can-do attitude and inspires others when presented with challenges or obstacles.
• Proactive / Self Stater - motivated to complete work assignments based on own self initiative.
• Results Orientated - does not disregard need for strategy and planning but is most passionate about getting things done that contribute to competitive advantage rather than conceptualizing about what or how things should be done. Strives for continuous improvement while maintaining a realistic viewpoint.
• Accountable - team player who diligently follows tasks through to completion and holds themselves, as well as others, accountable for their commitments. Provides reasons for shortfalls and proposes actions to correct, rather than excuses.
• Communication - communicates and provides feedback in a concise, candid, honest, and timely manner.
• Business Acumen - able to quickly provide keen judgment in understanding and dealing with a business situation in a manner that facilitates an efficient decision-making process and is likely to lead to a positive outcome.
• Business Knowledge - understands RoRo Business and / or Shipping/Ocean Carrier related business and has experience with associated business functions (preferred, but not required).
• Business Analysis - experience documenting Business and Functional requirements, as well as Standard Operating Procedures (SOP)
• Must be proficient with Microsoft Office suite of modules including Excel, Word, PowerPoint, Visio.PREFERRED EDUCATION

Bachelor's degree requiredWORK EXPERIENCE 3-5 years of Business Analyst experience and / or 3-5 years of Shipping Business experience.Business Analysis experience is preferred, although mot mandatory as training can be given once on the job.

Benefits - NYK offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision 
• 401k with a company match and Pension Plan
• Flexible Spending Accounts, Life Insurance, Tuition Assistance Program, Vacation, and much more.

Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.

About NYK Group Americas Inc.

Founded in 1885, Nippon Yusen Kabushiki Kaisha (NYK Line) has become a leader in global marine transport by meeting challenges head on and achieving steady growth. NYK recognizes our role in providing safe and reliable services for a broad range of trade and commercial activities that are the basis for developing the world's economies and cultures.

NYK Line

NYK Group Americas Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.