Business Process Manager

We are seeking a Business Process Manager to drive scalable revenue growth, design and optimise commercial processes, and lead incentive programs. This role requires a highly analytical and execution-focused professional skilled in building structured, data-driven frameworks that deliver measurable commercial impact. You will collaborate cross-functionally with Sales, Analytics, Finance, and Regional Directors.

Key Responsibilities:

Override Incentive Management

• Design, implement, and manage override incentive programs to drive sales growth and ensure profitability.
• Continuously optimise and refine programs for competitiveness and cost-effectiveness.
• Develop structured governance for transparency, alignment, and performance tracking.
• Monitor, analyse, and adjust incentives to maximise ROI and revenue impact.
• Lead testing of different structures and scale successful models.

Payments Optimisation

• Develop and implement partner-level payment management frameworks (segmentation, rules, controls).
• Ensure accurate tracking of payment costs and fees.
• Identify and act on opportunities to optimise payment methods for better margin and revenue.
• Drive and monitor changes in payment terms in partnership with the commercial team.
• Improve processes to reduce manual work and errors.
• Collect and analyse feedback from partners to enhance payment solutions.

Operating Model & Process Governance

• Map and analyse end-to-end commercial processes, identifying gaps and bottlenecks.
• Design and implement improved operating models with clear roles, handovers, and service levels.
• Build documentation (playbooks, guidelines, checklists), including exception handling.
• Establish a single source of truth and governance for payouts and payments.
• Drive change adoption via training and process discipline.
• Set up automation and monitoring for critical failure points and ensure clear accountability.

• 3–6 years of experience in project management, revenue growth, revenue operations, or business process optimization

• Ability to build, implement, and refine structured revenue-focused mechanisms
• Strong process design and execution skills; ability to manage multiple initiatives at scale
• Advanced skills in Excel / Google Sheets, and strong working knowledge of Tableau / Power BI
• Solid understanding of pricing, incentives, and partner engagement
• Strategic, results-driven mindset with high ownership
• Excellent stakeholder management, negotiation, and communication skills
• English proficiency at C1+ level or higher is a must

• Flexible schedules and opportunity to work remotely.
• Ambitious and supportive team who love what they do, appreciate each other, and grow together.
• Internal programs for adaptation and training, development of soft skills, and leadership abilities.
• Partial compensation for participating in external training and conferences.
• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
• Corporate prices on hotels and travel services.
• MyTime Day Off - an extra non-working day without loss of compensation.

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