Call Center Representative
Techop Solutions International
Full time
Call Center Representative
getchampion· Call Center
About this role
Overview
Champion Window - Call Center Representative
If you have excellent communication and customer service skills, join the Champion Window team! Champion has an immediate opening for a Call Center Representative.
Responsible for ensuring appointment correctness, monitoring call quality and data input, and piloting special programs.
First/M-mid shifts ( 9:00 am - 5:30 / 10:00 am - 6:30 ) Pay Rate - $16.25 per hour Second shift positions ( 12:30 pm - 9:00 pm) Pay Rate - $16.75 per hour
Responsibilities
* Call quality assurance: listening to recorded incoming calls to verify customer data against appointment data, correcting opportunities when available
* Internal piloting of new programs before executed out to the external call center
* Inbound and outbound phone calls: appointment setting, appointment verifications, and service requests
* Reporting: prepare and publish reporting on weekly training opportunities and program accuracy
* Other duties as assigned
Qualifications
* 1-3 years’ experience working in a call center / customer care environment
* Excellent customer service both written and verbal
* Excellent typing and grammar skills
* Process focused - structure and consistency is key
* Great attention to detail and strong project management skills
* The ability to successfully work as part of a team and autonomously
* Ability to manage several different projects simultaneously
* Appointments Plus/CRM knowledge a plus
Champion Window is an Equal Employment Opportunity Employer
If you need assistance with completing the online application due to a disability, please contact Champion Window.
Today & Every Day, CHAMPION Thanks Our Veterans! Now Hiring and Honoring Veterans. Apply today to find your next challenging career.
#INDC
Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account and more.
Frequently Asked Questions
What is the salary for the Call Center Representative role at getchampion?
The listed salary for this Call Center Representative position at getchampion is USD 16–17/yr. This is an FULL TIME role.
Where is the Call Center Representative position at getchampion located?
This Call Center Representative role at getchampion is based in Cincinnati, OH, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Call Center Representative role at getchampion full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Call Center Representative role in the Call Center department at getchampion.
Which team or department does the Call Center Representative at getchampion belong to?
This Call Center Representative position is part of the Call Center department at getchampion. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Call Center Representative position at getchampion?
Click the "Apply Now" button on this page. You will be redirected to getchampion's official application portal hosted on icims where you can submit your application directly.
When was the Call Center Representative job at getchampion posted?
This Call Center Representative position at getchampion was posted on Jun 26, 2024. Apply as soon as possible — early applications are often reviewed first.
Call Center Representative
getchampion · 💰 USD 16–17/yr
You'll be redirected to getchampion's official application page on icims.